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Starlight Homes · 1 day ago

New Home Sales Consultant

Houston, TX

Full-time

Onsite

Entry, Mid Level

2+ years exp

Starlight Homes is committed to making homeownership accessible for first-time buyers. As a New Home Sales Consultant, you will guide customers through the home buying process, providing exceptional service and support while learning the Starlight Sales process.

ConstructionReal EstateSales

Growth Opportunities

Responsibilities

Deliver outstanding customer service through inbound phone calls in accordance with the Starlight homes training. This includes educating interested parties about products, setting appointments, and answering questions in a professional manner

Develop, practice, and deliver a good sales presentation consistent with company training

Responsible for a high level of activity including, but not limited to engaging with new prospects, following up with interested prospects, and setting appointments to close

Respond to customer queries in a prompt and efficient manner

Maintain a good line of communication with Starlight Homes team members

Attend, provide updates, and actively participate in weekly meeting as scheduled

Communicate with Sales Manager and present organized information regarding passive and engaged prospects

Utilize all resources to transition leads into prospective customers and consistently follow up with customers who are under contract

Generate referrals through upholding self to a high standard of customer service and satisfaction

Enter leads, appointments, and all communication into Salesforce daily

Develop and maintain relationships with realtors. This includes visiting real estate offices, networking, and conducting business with realtors

Presenting Starlight homes in a knowledgeable and professional manner

Be a subject matter expert on the homebuilding process, and be able to educate all prospects on what to expect throughout the process

Immerse self in community information and trends, including schools, utilities, tax information, recreational areas, shopping areas, etc. along with any other additional information requested by Starlight clients

Work with all clients to understand and identify their vision while aligning the perfect home to meet their needs

Use training modules to stay consistent with Starlight’s process, and continuously strive to improve Sales delivery

Call all customers night before loan application to ensure they are prepared with all necessary documents

Call all customers the night of sale to congratulate them on their new home and to thank them for choosing Starlight Homes

Call all customers under contract at least once a week to maintain customer rapport

Respond to phone calls and e-mails between Starlight team within 24 hours

Qualification

Direct sales experienceCustomer service experienceMicrosoft Office proficiencySales presentation skillsProfessionalismCommunication skillsTeam collaborationAdaptabilityWork ethic