Compass Digital · 2 weeks ago
MANAGER, STRATEGIC COMMUNICATIONS AND ENABLEMENT (CHARLOTTE - HYBRID)
Charlotte, NC
Full-time
Hybrid
Mid Level
3+ years expCompass Digital is the digital and technology arm of Compass Group North America, focusing on building and scaling digital products for the hospitality industry. The Manager, Strategic Communications & Enablement will develop compelling narratives and scalable systems to enhance communication across the organization and support key initiatives.
Customer ServiceHospitalityInformation Technology
Responsibilities
Develop compelling narratives and excel at big-picture stories
Translate complex technical or operational concepts into clear messaging
Elevate content quality through strong writing, visual polish, and strategic framing
Build scalable processes, templates, and standards that support consistent communication
Organize and maintain communication resources and content libraries used across the business
Support departmental reporting, metrics, and documentation to drive operational maturity
Collaborate with groups from across the business to gather insights and align messaging
Contribute to strategy and provide content support for internal and external touchpoints
Participate in strategic projects requiring cross-functional coordination and strong business understanding
Ensure all communication assets reflect brand standards, narrative alignment, and strong visual identity
Identify opportunities to enhance clarity, cohesion, and storytelling across channels and materials
Explore and apply AI tools to enhance content development, knowledge management, and workflow efficiency
Identify opportunities to responsibly integrate AI into communications processes, improving speed, consistency, and insight
Partner with technology and AI teams to align communications approaches with evolving AI capabilities and initiatives
Help establish best practices for effective and ethical AI use within the communications function
Qualification
Required
3–5+ years in communications, marketing, content strategy, or similar role
Strong writing and storytelling skills across formats—presentations, internal comms, sales materials, leadership messaging
Experience organizing content, building processes, or developing scalable systems
Comfort working with SMEs, interviewing stakeholders, and simplifying complex topics
Familiarity with file management, digital asset management tools, and presentation software
Working knowledge of AI tools and an entrepreneurial mindset toward testing and applying new solutions
Preferred
Experience with Compass or the hospitality/technology ecosystem is an asset
Benefits
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Company
Compass Digital
We’re the digital transformation and innovation experts at Compass Group North America.
201-500 employees
H1B Sponsorship
Compass Digital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (57)
2024 (45)
2023 (49)
2022 (39)
2021 (26)
2020 (29)
Funding
Current Stage
Growth StageLeadership Team
Marta Wetzell
Partner Technology Senior Manager
Company data provided by crunchbase