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Crescent Hotels & Resorts · 1 week ago

Spa Front Desk Attendant

Williamsburg, VA

Full-time

Onsite

Entry Level

2+ years exp

Crescent Hotels & Resorts is looking for an experienced individual to fill the position of Front Desk Attendant at the Spa of Colonial Williamsburg. The role involves assisting with the day-to-day operations of the Fitness Center and providing excellent guest service through various responsibilities including scheduling appointments, promoting services, and ensuring guest satisfaction.

HospitalityLeisure

Growth Opportunities

Responsibilities

Greet guests with a warm welcome, presenting a professional, friendly demeanor

Responsible for receiving incoming calls for appointments and scheduling them accordingly. Provide therapists with an accurate daily schedule throughout shift

Within 2 days of arrival, call all expected guests to promote spa, salon and fitness center. Accommodate guest and member requests, answer questions and sell spa/salon services and retail and well as memberships

Demonstrate a full knowledge of the spa’s treatments and products used and sold. Assist guests with retail product selection. Promote and up sell all spa/salon services

Handle guest complaints following established practices for guest problem resolution to ensure guest satisfaction

Ability to provide advice to the guest in their selection of treatments to ensure a smooth and proper order of service

Responsible for proper point of sale procedures and cash handling policies

Process gift certificate requests including taking orders, preparing certificates, process payment and record sale

Coordinate with housekeeping for adequate supply of robes, towels, spa guest amenities and assure the proper stocking of guest lockers

Responsible for spa environment including background music, hospitality F&B in the relaxation lounge and members sitting area, lighting levels and water feature

Ensure all guests and members sign in before entering the spa facility. Track all guests on daily wait list

Complete all necessary check lists and supply re-order forms as needed

Qualification

Guest Service ExperienceAdministrative SkillsCommunication in EnglishProblem ResolutionBasic Mathematical SkillsComputer SkillsTeam Player

Required

High school diploma or equivalent required

A minimum of (2) two years of experience in a guest service capacity (preferably in-person in a hospitality setting)

A minimum of (2) years of Administrative/organizational skill or vocational education

Must have the ability to communicate in English

Self-starting personality with an even disposition

Maintain a professional appearance and manner at all times

Ability and desire to communicate well with guests

Must be willing to 'pitch-in' and help co-workers with their job duties and be a team player

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts

Basic mathematical and computer skills