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KeyBank · 3 days ago

Business Banking Virtual Relationship Manager

Ohio, United States

Full-time

Hybrid

Entry Level

$26.92/hr - $40.87/hr

1+ years exp

KeyBank is a financial services company that is seeking a Business Banking Virtual Relationship Manager. This role involves managing a portfolio of clients within the Business Banking segment, promoting financial products, and building strategic relationships to enhance client engagement and retention.

Banking

Responsibilities

Maintain and manage an assigned client portfolio of Business Banking and Commercial clients in an effort to grow and retain the banking relationship(s)

Proactively calls on a portfolio of assigned clients within set interval periods to address service or business-related needs

Promotes and cross-markets products and services to clients by keeping clients informed of products, services, special promotions, and provides appropriate financial solutions via consultative review and proactive contact

Makes joint calls with partners to enhance their selling skills and uncover consumer opportunities, as well as engages Business Banking RMs, Branch Managers and/or other specialty partners on role assigned sales opportunities

Reviews financial statements, assesses credit lines and amongst other products, renew loans

Identifies opportunities to lend in the form of a business loan and complete associated lending responsibilities

Aggressively maintains client back book and mitigates profitable client run-off

Responsible for various operational tasks while acting as a bank advocate and advisor to the client

Manages all administrative tasks associated with client portfolio to ensure all clients are within bank compliance

Embraces a virtual team model and enhances the professional atmosphere that leads to a successful sales environment

Adheres to established policies and procedures related to sales, regulatory compliance, quality, and sales client contact strategy

Strategically manage(s) unprofitable and/or at anticipated exiting client relationships

Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice

Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key

Qualification

Business/commercial bankingSmall business lendingCustomer serviceFinancial services experienceSales methodologiesRisk managementTechnical expertiseEffective sales approachTrusted advisorEnterprise mindsetRevenue driverStrategic thinking

Required

Associate's degree or equivalent in business experience required

A minimum of 1 year in a comparable or skill transferrable role, demonstrating strong customer service & selling skills required

A minimum of 1 year of extensive financial services experience, in business/commercial banking, with a thorough understanding of the regulatory and competitive environment, key industry players, economic drivers, and operating issues required

A minimum of 1-year of small Business lending experience required

Ability to build trust by taking a client centric approach

Deploys a long-term, innovative approach to problem solving and decision making with clients to build the relationship and generate solutions

Demonstrates expertise within defined industry or geography (vertical/sub vertical) and within product set

Exhibits a relentless focus on creating and driving revenue growth and generating results

Demonstrates a broad enterprise perspective and delivers the bank

Uses structured sales methodologies, principles and practices without losing sight of the client and environment

Understands Key's risk culture and effectively manages risk/reward trade-offs