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DeepIP · 1 week ago

Founding Customer Success Manager US

Brooklyn, NY

Full-time

Hybrid

Entry, Mid Level

2+ years exp

DeepIP is driving the transformation of Intellectual Property (IP) with AI-powered tools that enhance the efficiency and accuracy of IP professionals. As the Founding Customer Success Manager, you will establish strong relationships with early customers, ensuring they realize maximum value from our AI-driven products and acting as a bridge between clients and internal teams.

Artificial Intelligence (AI)SoftwareWeb Development

Responsibilities

Build deep, long-lasting trust with patent professionals and IP law firms adopting DeepIP’s AI-powered legal technology

Drive onboarding, training, and enablement for new and existing customers to ensure seamless integration and product understanding

Monitor customer engagement and proactively address issues to drive retention and satisfaction

Act as a voice of the customer and advocate for customers’ needs, collaborating closely with the product and engineering teams to relay insights and enhance user experience

Develop scalable processes, resources, and playbooks for customer success that can evolve as the company grows

Partner with sales and marketing to identify upsell opportunities and expand account value, supporting business growth

Capture, report, and analyze customer feedback to inform product roadmap prioritization

Qualification

Customer Success ManagementB2B SaaS ExperienceRelationship ManagementAI-powered SolutionsProcess DevelopmentEnglish ProficiencyEmpathetic CommunicationProblem SolvingTeam Collaboration

Required

2+ years in a customer-facing onboarding, account management, or customer success role in a B2B SaaS environment (ideally LegalTech, IP, or AI-driven software)

Demonstrated ability to manage complex customer relationships with educated and discerning audiences

Proactive, empathetic communicator who thrives on solving problems and driving measurable outcomes for clients

Ability to work independently and collaboratively in a fast-paced, high-growth startup environment

Passion for technology and willingness to become an expert in AI-powered legal solutions and patent workflows