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Perspire Sauna Studio · 1 day ago

Assistant Studio Manager (Ankeny and Waukee)

Ankeny, IA

Part-time

Onsite

Mid Level

Perspire Sauna Studio is the original Infrared Sauna Studio, expanding rapidly across the nation. The Assistant Studio Manager plays a crucial role in supporting the Studio Manager to motivate team members, ensure smooth operations, and enhance guest experiences while achieving studio sales goals.

BeautyHealth CarePersonal HealthWellness

Responsibilities

Working closely with the Studio Manager on the implementation of standard operating procedures, specifically managing and ensuring Membership Sales Associates and Studio Assistants are maintaining consistency and upholding daily expectations

Assisting in the training, coaching, and development of team members

Bringing positive, team-first energy and helping make Perspire Sauna Studio an exceptional place to work

Acting as a liaison between the Studio Manager and team members

Communicating all updates, new products/offerings, events, and protocols to the team in the Studio Manager’s absence

Leading the team with strong membership sales. This is measured with conversion percentage and sales performance charts

Maintaining high visibility and positive interaction with guests at all times. Ensuring guests receive hospitable, consistent, accessible, and courteous service

Resolving any guest complaints or membership issues with the highest level of customer service

Promoting the benefits of IR Saunas and the value of having a Perspire Sauna Studio Membership to guests

Understanding and speaking about the science, technology, and benefits of IR sauna, chromotherapy, and Red Light therapy

Ensuring that all front desk systems are followed such as proper member check-in, telephone inquiries (general and sales related), consent forms, studio tours, delinquent account procedures, and new membership agreements. Mindbody Software experience is a plus!

Performing weekly and monthly inventory purchasing and processing functions

Performing and documenting daily and weekly studio inspections to ensure facility operation standards are met and all equipment is functioning properly