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BetterUp · 1 week ago

Workplace Experience Specialist

United States (Hybrid)

Full-time

Hybrid

Entry, Mid Level

$80K/yr - $90K/yr

2+ years exp

BetterUp is a company focused on human transformation and is seeking a Workplace Experience Specialist to enhance the operations of their BetterUp Hubs. In this role, you will manage daily operations, leverage AI tools to improve workflows, and ensure a safe and engaging environment for employees.

Artificial Intelligence (AI)ConsultingCorporate TrainingHuman ResourcesPersonal Development

Responsibilities

Manage daily operations of your assigned Hub, maintaining an efficient, safe, clean, and engaging environment

Serve as the primary on-site contact for workplace requests, issue resolution, and space readiness

Support local executives or leaders as needed to ensure seamless onsite experiences

Leverage AI tools to streamline daily workflows—task management, ticket triage, vendor communication, scheduling, and documentation

Use AI to draft and maintain SOPs, process guides, space readiness checklists, and employee communications

Identify opportunities to automate repetitive or manual tasks and partner with the Workplace Experience team to implement improvements

Utilize AI-enabled analytics to summarize operational trends and prepare insights for the broader team

Support adoption of AI-powered tools across the assigned hub office (e.g., visitor management, room/desk booking, space utilization reporting)

Participate in BetterUp’s AI upskilling programs and actively apply AI learnings to improve workplace operations

Partner with IT to administer badge access and implement hub-specific security protocols

Conduct periodic safety checks and support ergonomic or accommodation needs in partnership with HR and IT

Ensure Austin remains compliant with local safety regulations and internal company standards

Coordinate hub vendors (maintenance, cleaning, office supplies, food service), ensuring service quality and timely issue resolution

Support scheduling, service verification, and invoice processing

Use AI tools to track service performance and create summaries for the Workplace Experience team

Support meeting room setup, desk configuration, and general space maintenance to ensure a seamless hybrid work experience

Use AI-enabled tools to gather and share space utilization insights

Assist in planning and delivering local programs, events, and amenities that drive engagement and community

Gather employee feedback—supported by AI sentiment tools when appropriate—to shape improvements

Collaborate with Workplace Experience teammates across Austin, SF, NYC, Arlington, London, and Amsterdam to share updates, best practices, and improvements

Maintain alignment with company-wide workplace standards while focusing execution locally

Assist with Austin-based moves, improvements, vendor walkthroughs, and space updates

Gather data, compile AI-assisted summaries, and prepare recommendations to support Workplace Experience projects

Contribute to Austin-specific ESG efforts, such as waste reduction and sustainability initiatives

Assist Legal and ESG partners with local workplace documentation or data collection needs

Qualification

Workplace operationsAI tools proficiencyProject managementVendor coordinationGoogle SuiteCommunication skillsCollaboration abilitiesAttention to detailOrganizational skills