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SouthState Bank · 1 day ago

Assistant Branch Manager - King St, Jacksonville

Jacksonville, FL

Full-time

Onsite

Mid, Senior Level

3+ years exp

SouthState Bank is a trusted financial partner known for its commitment to helping customers move forward. The Assistant Branch Manager plays a crucial role in managing branch operations, supporting sales efforts, and ensuring customer satisfaction while minimizing operational losses.

BankingFinanceFinancial ServicesLendingWealth Management

Responsibilities

Assists the Branch Manager in leading the branch to achieve sales goals to include outbound calling, sales meetings, and coaching

Supervises designated staff members in their daily performance of assigned tasks, which impacts decisions on personnel regarding employment, performance ratings, promotions, salary, transfers, and termination

Serves customers quickly, accurately, efficiently, and confidentially according to the SouthState Bank Gold Service Standards

Performs all functions of SR FSR

Opens new deposit accounts and understands the financial services offered by the bank. This includes knowing the features and benefits, rules, regulations, pricing, and a simple definition of each service. Also handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits

Processes all loan applications (within lending authority) and paperwork, extending credit to qualified individuals and businesses through our various installments, commercial, and real estate products. Assists in the collection of delinquent loans

Manages loan and deposit exceptions within the expectation of SouthState Bank both individually and for the branch

Responsible for the branch’s security procedures and understands the function and operations of the security devices, which are critical in protecting the facility against criminal and fraudulent activity

Provides leadership in all areas by setting an example for the staff to follow. Personifies good customer relations and effective selling and cross selling in contacts with customers. Exemplifies through actions and attitude the expectation of all staff members

May resolve routine personnel problems

Assist tellers in accurate balancing of daily work, assisting in researching differences and making necessary adjustments

Accepts other duties as assigned

Qualification

Customer ServiceSales ManagementBanking RegulationsLeadership SkillsProblem SolvingOrganizational SkillsTraining SkillsInterpersonal SkillsCommunication SkillsInitiativeWriting Skills

Required

Education: High School Diploma or equivalent, BA degree and/or 2 years in Banking

Experience: Minimum of 3 years' experience as Customer Service/Sales/Branch Manager, strong organizational skills, previous supervisory experience, strong PC skills, previous banking experience, ability to analyze and solve problems

Knowledge: Excellent leadership and communication skills, planning and organizational skills, good decision-making skills, excellent writing skills, training and oral presentation skills, customer service orientation, initiative, excellent interpersonal skills, good computer skills, ability to read, write, speak, and understand English