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Kelly · 1 day ago

Administrative Assistant

Tucson, AZ

Full-time

Hybrid

New Grad, Entry Level

$15/hr - $15/hr

Kelly is a professional and industrial staffing agency, and they are seeking an Administrative Assistant to support a government agency. The role involves various administrative tasks including managing communications, scheduling appointments, and assisting claim adjudicators with case development activities.

OutsourcingProfessional Services

No H1B

Responsibilities

Switchboard duties involve operating communication systems to answer, direct, and transfer incoming calls to the correct departments or individuals, managing visitor check-ins, and performing general administrative tasks such as taking messages, providing information, and maintaining records

Operators also handle emergency calls, monitor alarms, and may perform other duties like managing paging systems, sorting mail, and providing basic customer service. The specific duties of a switchboard operator can vary depending on the organization and often blend with receptionist functions

Responsibilities include locating specialized doctors near the claimant's location to complete exams requested by the Disability Evaluator. Scheduling consultative examinations (CE) including follow-up phone calls to claimants. Print CE, assemble the packet to be mailed out to claimant, send CE paperwork through fax if necessary to doctors

Responds to inquiries from claimants, vendors, and other sources regarding status of claim or for transportation assistance such as mailing out bus passes to claimants. Contacts claimants to advise of appointments and paperwork that is still pending, contacts doctors for follow reports or specific instructions, hospitals for authorizations and reports and other sources such as claimant’s attorneys to answer basic status questions

Contacts claimants, attorney representatives, medical sources and other sources as directed by the supervisor to assist claim adjudicators

Ensures daily assignments are disseminated and completed using a tracking system

Conduct case development activities which require analysis and judgment