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SPS · 1 day ago

Client Services Associate

Portland, ME

Full-time

Onsite

New Grad, Entry Level

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation across the globe. The Client Services Associate will sit on-site with the client, ensuring the security and preservation of records while providing excellent customer service.

ConsultingDocument ManagementHuman ResourcesOutsourcing

Responsibilities

Monitor and listen to customers to understand inquiries and requests in order to provide accurate information and prompt assistance

File and retrieve documents as required either, hard copy, electronically or microfiche

Coordinate information creation, receipt, storage retrieval and disposition

Ensure security and preservation of records in records centers and inactive records

Exhibit excellence in customer service and the ability to serve others

Ensure application of retention schedules to inactive records

Answer verbal, telephone, written and E-mail inquiries, regarding records requests in an efficient manner

Prepare new files within the records system guidelines

Other duties as assigned

Qualification

Microsoft OfficeCustomer serviceOrganizational skillsAttention to detailInterpersonal skillsWritten communicationOral communicationConfidentialityFlexibilityInitiative

Required

High School Diploma or equivalent

Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc

Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs

Ability to walk, bend, kneel, stand, and/or sit for an extended period of time

Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.)

Ability to lift or move 40 lbs. or greater frequently