Crunch Fitness - Undefeated Tribe ยท 1 day ago
Member Service Representative
Fenton, MO
Full-time
Onsite
Entry Level
1+ years expCrunch Fitness - Undefeated Tribe is a rapidly growing franchise of Crunch Fitness, dedicated to enriching lives through fitness and wellness. The Member Services Representative is responsible for providing exceptional customer service, assisting with memberships and product sales, and maintaining a welcoming environment for club members and guests.
Health Wellness & Fitness
No H1B
Responsibilities
Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process
Assists with membership, retail and tanning product sales
Promotes membership privileges including tanning, group fitness, small group training and childcare
Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards
Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert
Answers phones in a courteous, helpful, professional manner
Communicates special events to members and guests
Facilitates all member requests or forwards to a manager
Maintains a professional and courteous disposition
Is an expert in all club facility, services, programs and schedules/hours of operation
Maintains a clean and organized work area
Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales
May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility
Performs opening and closing checklist and duties
Qualification
Required
Minimum 1 year of experience in a service-oriented position preferred
Ability to communicate effectively and demonstrate proficiency in reading and writing skills required
Strong customer service orientation
CPR/AED certification required (can be obtained within 30 days of hire)
Must be able to lift or move up to 50 lbs
Physical effort required for daily duties include prolonged standing and walking
High school diploma or GED required
Benefits
PTO
Subsidized health insurance coverage (health, dental, vision) for full time positions
Basic Life and AD&D
HSA
Short-term disability
Free gym membership
Company
Crunch Fitness - Undefeated Tribe
MISSION: Transform People PURPOSE: Enrich the Live of Others Through the Power of Well-Being VISION: Be the Best Place to Work and Workout VALUES: Work Hard.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Tony Hartl
Founder/CEO
Nicholas Bach
Chief Operating Officer and Partner
Company data provided by crunchbase