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Oldcastle APG · 1 day ago

Regional Quality Assurance Manager

Los Angeles, CA

Full-time

Hybrid

Mid Level

$95K/yr - $105K/yr

Oldcastle APG, a CRH Company, is North America's leading provider of innovative outdoor living solutions. The Regional Quality Assurance Manager will provide training and ongoing support to Licensed Installers and Certified Builders, conduct warranty evaluations, and perform inspections on worksites, requiring substantial fieldwork.

Building MaterialConstructionHome ImprovementManufacturing

H1B Sponsor Likely

Responsibilities

Ensure a high level of quality and compliance on PTI finish installations by providing support and ongoing training to PTI's installer base

Communicate and visit with pool builders/applicators regarding product installation quality and address customer concerns

Travel to multiple installers and builders within specific regions on scheduled visits and/or to address urgent issues

Visit homeowners to inspect and resolve escalated customer situations related to Pebble Tec finishes

Maintain regular verbal and written communication with Warranty Administrator, Customer Service Manager and Director

Communicate with PTI Sales Managers to ensure that we are providing a seamless customer service experience

Document and update all customer interactions with PTI's customer service software, forms and reports

Work with R&D in developing new products, providing feedback on product performance and development of care and maintenance protocols

Act in a professional manner at all times, representing the high standard of quality and customer satisfaction expected of all PTI employees

Able to get into a customer's pool for some minor repairs as needed

Other duties as assigned

Qualification

Water chemistryConstruction experienceComputer proficiencyBilingual (English/Spanish)Swimming capabilityComfortable with chemicalsInterpersonal skillsOrganizational ability

Required

Good interpersonal skills - able to work well and interact with people at all organization levels

Organizational ability – able to plan, prioritize, organize and monitor activities and projects

Proficient with computers

Travel up to 75% in within region (day and overnight)

Lift up to 50 pounds

Ability to bend, stretch, stoop, reach (including overhead)

Swimming capability

Comfortable working with chemicals

Valid driver's license

Preferred

Construction/manual labor experience is a plus

Strong water chemistry background is a plus

Bilingual (English/Spanish) strongly recommended

Benefits

Mileage reimbursement plan (70 cents per mile)

401(k) plan / group retirement savings program

Short-term and long-term disability benefits

Life insurance

Health, dental, and vision insurance

Paid time off

Paid holidays

Comprehensive medical, dental and disability benefits programs

Health and wellness programs

Company

Oldcastle APG

Oldcastle APG is a manufacturing company that supplies a wide variety of masonry and hardscape products to various customers. It is a sub-organization of Adams Products Company.

Founded in 1978

Easton, Northamptonshire, GBR

5001-10000 employees

http://www.oldcastleapg.com/

H1B Sponsorship

Oldcastle APG has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2022 (1)