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Cornerstone Building Brands · 2 days ago

Warranty Claims Representative

Cary, NC

Full-time

Hybrid

New Grad, Entry Level

Cornerstone Building Brands is a company focused on positively contributing to the communities where they operate. They are seeking a Claims Representative responsible for managing warranty claims from intake to resolution while ensuring a premier customer experience and effective claim processing.

Building MaterialManufacturingReal Estate

Responsibilities

Receive, review, and validate incoming warranty claims to determine accuracy and required information

Initiate clarification calls to customers as needed to complete claim details

Maintain accurate claim documentation and communication updates within Dynamics 365 CRM

Create detailed work orders for Cornerstone Building Brands (CBB) Technicians and third-party vendors, optimizing cost, efficiency, and service quality

Monitor claim progress and ensure timely, cost-effective resolutions that enhance customer satisfaction

Administer service reimbursements and prepare settlement letters when applicable

Conduct research to identify root causes of product or service issues

Collaborate with plant personnel, sales teams, and other departments to support long-term corrective actions and process improvements

Participate in discussions and initiatives aimed at reducing recurring issues and improving overall product and service quality

Prepare clear communications and updates for management regarding claim trends, issues, and opportunities

Ensure documentation and reporting for claims, resolutions, and settlement activities are accurate and complete

Perform additional duties as assigned to support departmental needs

Qualification

CRM systemsAnalytical skillsProblem-solving skillsMicrosoft ExcelCustomer communicationAttention to detailTeam collaborationInitiative

Required

High School Diploma or equivalent required

Professional experience in a claims or service role, preferably within the building materials industry will be considered in lieu of education

Experience with CRM systems is desired

Proficiency in Microsoft Excel, Word, and PowerPoint, with the ability to learn new systems quickly

Strong analytical skills

Clear communication skills

Ability to balance accuracy, cost efficiency, and customer satisfaction

Ability to manage difficult discussions and mitigate customer dissatisfaction effectively

Strong attention to detail and accuracy in a fast-paced environment

Ability to work independently while supporting team and departmental goals

High curiosity, initiative, and willingness to grow in an evolving environment

Preferred

Bachelor's degree preferred

Strong ability to interpret customer claims and apply relevant warranty coverage

Ability to read and interpret product specifications, drawings, and order confirmations

Exceptional analytical and problem-solving skills with the ability to identify root causes and recommend solutions

Strong verbal and written communication skills with a customer-centric approach

Benefits

Medical, dental and vision benefits starting day 1

PTO

Paid holidays

FSA

Life insurance

LTD

STD

401k

EAP

Discount programs

Tuition reimbursement

Training

Professional development

Company

Cornerstone Building Brands

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Cornerstone Building Brands provide complete building solutions for the residential and commercial markets. It is a sub-organization of Fortify Building Solutions.

Founded in 2018