ANM · 1 day ago
Consulting Engineer Intern
Albuquerque, NM
Internship
Hybrid
InternANM is a fast-growing IT consulting firm focused on building long-term, customer-focused relationships. The Consulting Engineer Intern is responsible for supporting and troubleshooting information technology solutions for ANM clients while collaborating with technical teams to ensure high-quality service delivery.
Information Technology
Hiring Manager
Phyllip Huett
Responsibilities
Provide professional and empathetic first-contact responses to clients
Acts as a technical resource for assigned issues and works closely with the ANM technical teams to resolve problems
Works closely with the Management, Account Managers, and Client Service Managers to ensure ANM is delivering world-class support to our clients
Clearly and consistently communicates with client IT departments and ANM technical teams about the status and progress on issues
Generates & implements clear and consistent documentation of client environments
Performs analysis and diagnosis of system problems
Provides first and second-level technical support for numerous technologies to ANM clients
Interacts directly with clients via phone and ticketing systems
Applies analytical skills and technical knowledge to solve technical problems of medium to high complexity
Uses knowledge of technology, products, and services to troubleshoot and maintain a wide variety of IT solutions of all sizes
Interacts and works directly with multiple advanced engineering groups and vendors to escalate technical issues and drive incidents to resolution, often collaborating between more than one group at a time
Interacts with telecommunication, hardware, and software vendors and operates on the customers’ behalf to drive the resolution of issues while providing regular progress updates to any incident stakeholders
Participates in special projects as assigned
Participates in On-call rotation and M.A.C.D
Invests time in continued education to learn new technologies
Qualification
Required
Strong client service skills
Good verbal and written communication skills, strong work ethic, and a positive attitude
Strong desire to learn and grow in a dynamic, fast-paced, and collaborative work environment
Must have reliable transportation, a valid driver's license, and motor vehicle insurance
Preferred
CCNA or MCSA is highly desired, or a combination of certifications, education, and work experience
Some combination of experience with the following technologies: Cisco Route/Switch, Microsoft Windows Server, Cisco Collaboration Solutions, Virtualization, and Storage
Benefits
Competitive Salary
Full benefits package (Medical, Dental, Vision, Life Insurance, Short-Term and Long-Term Disability)
Paid Time Off
401K Plan
Flexible Spending Account
Employee Recognition Rewards
Career training geared towards professional growth
Company
ANM
One of the fastest-growing IT consultancies in the USA. ANM provides innovative solutions and expert engineering to large and mid-sized organizations.
Founded in 1994
201-500 employees
H1B Sponsorship
ANM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2022 (6)
2021 (3)
Funding
Current Stage
Growth StageLeadership Team
Vance Krier
Chief Technology Officer
Company data provided by crunchbase