HubSpot · 2 days ago
Lead Customer Success Manager, Strategic Accounts
United States
Full-time
Remote
Senior Level
$125K/yr - $160K/yrHubSpot is an AI-powered customer platform that enables businesses to grow faster by focusing on their customers. The Lead Customer Success Manager will be responsible for overseeing the customer experience for enterprise-level accounts, driving product adoption, and building long-term partnerships to ensure customer success.
AnalyticsCopywritingMarketingSaaSSocial Media
Responsibilities
Oversee the customer experience for a portfolio of 30-40 enterprise-level, high-value accounts with the goals of retention and growth
Build and foster deep relationships at all levels of the customer organization, multi-tasking with customers to ensure alignment with their business goals and use cases and develop long-term partnerships
Use strategic thinking, consultative problem solving, and deep product knowledge to help your customers achieve measurable business outcomes, new use cases and maximize their ROI with HubSpot
Partner with multiple internal cross-functional teams (Sales, Marketing, Product, Contract Management, and HubSpot executive leadership) to develop and execute success plans that align stakeholders on growth strategies and risk mitigation
Create and deliver Executive Business Reviews, presentations and strategic consultations to align on goals, priorities, growth opportunities, and overall business vision to support optimal adoption of the HubSpot platform
Act as a customer advocate and focus on deep platform solutioning, by developing adoption roadmaps, identifying and removing technical and cultural adoption barriers, creating and delivering success plans with clear outcomes, aligning internal resources to support customer initiatives - all while demonstrating resilience and perseverance in the face of setbacks or slow progress
Travel onsite to deliver strategic consulting engagements if needed, usually around 2-3 times yearly
Demonstrate a sustained, significant, and quantifiable impact on the business in the areas of program development, team growth and/or people development
Qualification
Required
Business-level English language proficiency
A personal investment in helping customers succeed
Experience working with large organizations (200+ employees)
Experience managing a minimum of $5-6M ARR
A proven track record of measurably impacting customer results through creative problem-solving, strategic consulting, and change management. Experience in doing this with SaaS platforms is desired but not required
Exceptionally strong communication and relationship-building skills, with the ability to multithread across stakeholders and deliver compelling executive-level presentations
Comfortability with navigating change
Project management expertise, including planning and executing strategic initiatives
Experience with risk management, account retention, and renewal strategies
An autonomous, proactive approach to identifying challenges and creatively solving them collaboratively
Experience as a Senior CSM, Senior Account Management or with strategic partnerships
Experience working with VP+ or C-suite decision-makers
Benefits
Participate in HubSpot’s equity plan to receive restricted stock units (RSUs)
Eligible for overtime pay
Benefits and perks HubSpot offers to help employees grow better
Company
HubSpot
HubSpot develops cloud-based, inbound marketing software that allows businesses to transform the way that they market online.
Founded in 2006
5001-10000 employees
H1B Sponsorship
HubSpot has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (148)
2024 (125)
2023 (101)
2022 (107)
2021 (43)
2020 (33)
Funding
Current Stage
Public CompanyTotal Funding
$100.5MKey Investors
Scale Venture PartnersMatrixGeneral Catalyst
2014-10-10IPO
2012-11-05Series E· $35M
2011-03-08Series D· $32M
Leadership Team
Yamini Rangan
Chief Executive Officer
Dharmesh Shah
Founder and CTO
Recent News
Social Media Today
2026-01-08
SearchEngineLand
2025-12-31
Company data provided by crunchbase