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Capital One · 3 days ago

Principal Associate, Process Management - Cabela's Program Team (Hybrid)

Chicago, IL

Full-time

Hybrid

Mid, Senior Level

$99K/yr - $113K/yr

2+ years exp

Capital One is a financial services company, and they are seeking a Principal Associate for their Process Management team. This role involves monitoring and maintaining processes to ensure compliance, analyzing data for effectiveness, and improving client interactions and team processes.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Monitor process to ensure it is followed correctly by the business; correct issues or escalate with manager if controls are not working as planned

Write process maps, procedures, or other artifacts and may maintain/ update documentation for new and existing processes

Draft, test and revise work instructions, gain relevant approvals and ensure regular reviews take place

Collect, analyze and measure process data on the effectiveness of business processes, to initiate sustainable, repeatable, and quantifiable business practices and procedures; role may make improvements to processes

Research best practices

Collaborate with teammates on larger initiatives; may participate on cross-functional project teams and provide input for process improvement initiatives

May develop project plans to execute process development and/or re-engineering

Communicate updates with internal customers on new or existing processes; may include communications at the executive level; may provide customer service or training to users on process updates or rollouts; may deliver presentations

May perform the process or parts of the process as needed

Qualification

Business Process ManagementRelationship ManagementRisk ManagementProject ManagementMicrosoft OfficeG SuitePMP CertificationLean CertificationAgile CertificationSix Sigma CertificationCommunication SkillsProblem Solving SkillsCollaboration Skills