NJM Insurance Group · 2 months ago
First Notice of Loss Associate
NJM - Trenton
Full-time
Onsite
New Grad, Entry Level
$45K/yr - $45K/yrNJM Insurance Group is seeking a First Notice of Loss Associate to serve as the first point of contact for policyholders and claimants reporting claims. The role involves addressing customer inquiries about the claims process and collecting essential details to establish new claims accurately and efficiently.
InsuranceManufacturingTransportation
Responsibilities
Receive initial reports of loss or damage from policyholders, claimants or other parties
Accurately process information into the system for assignment to an adjuster
Address customers’ questions and concerns related to the claims process and procedures and offer clear instructions on the next steps
Determine appropriate coverage and complete necessary follow-ups in a timely manner
Navigate systems with proficiency to access appropriate information to service callers
Perform additional duties within the department, as needed
Qualification
Required
Strong verbal and written communication skills
Ability to build rapport with customers and demonstrate empathy during what may be a stressful time
Excellent listening skills
Ability to navigate multiple programs simultaneously
Accurate keyboarding and data entry skills
High School Diploma or GED
Benefits
401(k) with employer match up to 8%
Health, Dental, and Vision insurance
Life and Disability coverage
Generous PTO
Paid Sick Leave
Paid parental leave
State-mandated leave
Discretionary bonuses
Company
NJM Insurance Group
NJM (New Jersey Manufacturers) is an auto, homeowners, renters, commercial auto, umbrella and workers' compensation insurance providers.
Founded in 1913
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Malone
SVP, CFO & Treasurer
Carol Voorhees
Senior Vice President & Chief Information Officer
Recent News
2025-08-21
Company data provided by crunchbase