CyrusOne · 1 day ago
Critical Environment Operator IV
Durham, NC
Full-time
Onsite
Senior Level
7+ years expCyrusOne is a leading provider of data center services, and they are seeking a Critical Environment Operator IV to join their Operations & Maintenance team. This role involves ensuring the reliability of critical load and providing operational support for building systems within a 24/7 environment.
Data CenterInformation ServicesInformation TechnologyWeb Hosting
Responsibilities
Responsible to the Sr. Facility Manager for effectively completing assigned tasks in the Operations & Maintenance program of the Data Center as well as any non-DC space(s) assigned
Knows and understands the Owner’s building operations rules for the building(s) under his care and as provided by the DC Manager
Uses and teaches others to use the Computerized Maintenance Management system (CMMS) to track all maintenance work, labor hours, Preventative Maintenance work orders, and Reactive Work tickets
Use SOPS/MOPS/EOP’s/MMRs as appropriate for site operations and maintenance
Act as “Smart Hands and Feet” for client requests
Perform Level 1 response on Windows servers for both non-managed and managed clients, including initial troubleshooting, reboot, hardware swap, and setting up new customers
Install customer orders, including cabinet or cage setup, office setup, cross-connects, and cable tests
Assist in supply management of enclosures, cage materials, tools, fasteners, and fiber/copper cabling
Troubleshoot issues related to critical cabling infrastructure using test equipment and certify circuits end to end
Build circuits in online database network management tool, perform circuit audits, and assist in special projects as required. Perform Level 1 response on Windows servers for non-managed and managed clients
Level 1 response consists of initial troubleshooting of incidents reported by the client or the monitoring platform: Initial troubleshooting of incidents Reboot Hardware swap Setting up new customers
Provides coordination with contractors and vendors as needed for the effective and safe accomplishment of maintenance and project work
Responds to building system alarms, with priority to first preserve the critical load, second minimize equipment or system damage, and third to participate in root cause analysis for prevention of further similar incidents
Provides equipment and system operational modifications, such as critical switching, lockout/Tagout, and safe working area set up so that specialty subcontractors may perform assigned or contracted duties while minimizing risk to workers, and protecting the critical load
Performs duties to ensure that high standards of workmanship are being met
Make sure that you are aware of and comply with Company, government and client policies, procedures and regulations as provided by the Sr. Facility Manager
Available for 24/7/365 work and emergency corrective maintenance or action activities
Complies with all Corporation, and EHS requirements and programs, as provided
Qualification
Required
Demonstrated desire to provide the highest levels of customer service
Cheerful and enthusiastic attitude
Strong verbal and written communication skills
Good problem solving, decision-making skills
Strong PC skills including word processing and spreadsheets
Ability to learn quickly and develop new product skills independently
Ability to manage multiple projects and shifting workloads in a fast-paced environment
Knowledge of reflectance, length and decibel loss within test equipment
Knowledge of Visio, AutoCad a plus
Knowledge of ITIL framework and service level standards a plus
Willingness to adjust hours as required by the business to include being onsite for extended hours during emergency situations such as hurricane
Journeyman level skills in electrical, mechanical, HVAC/R disciplines. These skills maybe acquired by obtaining an associate's degree or in an electrical or HVAC/R training program or from working in a technical facility maintenance position supporting data center operations
7 to 10 years working in Tier 2, Tier 3 or Tier 4 Data Center(s) or experience in operations & maintenance and/or building engineering roles
Knowledge of network copper and fiber termination methods
Familiarity and knowledge of Work Order Control procedures and Computerized Maintenance Management Systems
Experienced with subcontractor and vendor contract management
Experienced with managing key performance indicators as provided by Assistant or Chief Engineer
Experienced with capacity planning and reporting
Able to use hand tools, test equipment, and be knowledgeable of maintenance shop practices, with experience at the Journeyman level for Electrical and Mechanical Equipment and systems
Able to respond to equipment alarms, troubleshoot systems through graphic user interfaces on equipment and systems, and understand system operations adequately to be able stabilize system operations while specialized OEM technicians are called to the site
Must be able to use personal computers, with emphasis on Microsoft Word®, Excel® programs
Company
CyrusOne
CyrusOne is a data center operator that offers colocation and peering services.
501-1000 employees
H1B Sponsorship
CyrusOne has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$11.89BKey Investors
JANA PartnersTD Securities
2024-07-15Debt Financing· $687.1M
2024-07-09Debt Financing· $7.9B
2024-05-15Debt Financing· $1.18B
Leadership Team
Eric Schwartz
Chief Executive Officer
Owen Morris
Chief Financial Officer
Recent News
Houston Chronicle
2025-12-12
Chicago Tribune
2025-12-02
Company data provided by crunchbase