American Heritage Credit Union ยท 1 month ago
Collector - Member Solutions Representative I (Asset Recovery)
Philadelphia, PA
Full-time
Onsite
Entry Level
1+ years expAmerican Heritage Credit Union is a $5 billion credit union seeking a Member Solutions Representative to manage delinquent loan accounts. The role involves contacting members to assist in bringing their accounts current and maintaining accurate records of these accounts.
Financial Services
Responsibilities
Follow up on delinquent, high-balance, and credit balance accounts by phone and/or letter
Contact delinquent members by telephone and mail to determine the reasons for delinquency and assist them in developing plans to bring accounts to a current status
Notify co-signers regarding status of delinquent accounts
Update and log activity on accounts through delinquent loan recovery system
Apply loan payments to delinquent loans
Works directly with recovery companies to secure the credit union's collateral. Secures vehicle once in our possession
Secure credit bureau reports
Research payroll deductions, stops, start, and changes as they may affect the status of a loan repayment
Calculate and correct payments for error corrections on loan accounts
Skip traces on loan accounts and communicates with other institutions when they are skip tracing on members
Review loan applications and credit bureau reports for references and job information pertinent to the debtor
Prepare a detailed report of each delinquent account
Review loans for possible modification or extension due to a member's financial hardship
Qualification
Required
Minimum of 1 to 3 years' experience in a collection environment, preferably within a financial institution
Must be flexible and available to work evening and Saturday hours
Must possess excellent communication, problem solving and interpersonal skills
Must be proficient in the Microsoft Office package (WORD, EXCEL etc.)
Preferred
Knowledge of Akcelerant Collection Software a plus
Spanish speaking a plus
Benefits
Paid time off
Health benefits
401(k) with a generous company match
Future growth opportunities within the company
Company
American Heritage Credit Union
American Heritage Credit Union is a member-owned financial cooperative with more than $5 billion in assets serving more than 800 Workplace Partners and more than 325,000 members, with more than 35 locations across Philadelphia, Bucks, Chester, Montgomery, Delaware, and Camden Counties.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Brian Schmitt
CFO
Brian Hahn
Chief Operating Officer
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