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Stevens & Lee · 1 day ago

Technical Trainer and Help Desk Specialist

Reading, PA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Stevens & Lee is a full-service law firm headquartered in Reading, PA, seeking a Technical Trainer & Help Desk Specialist to join their team. This role involves delivering training on firm-supported software and providing technical support to employees across various regional offices.

BankingConsultingEducationFinancial Services

H1B Sponsor Likely

Responsibilities

Deliver new-hire and ongoing training for attorneys, secretaries, and staff through a variety of methods, including in-person sessions, webinars, and one-on-one deskside instruction

Provide follow-up training and support to reinforce learning and address evolving needs

Contribute to the design and development of training materials, including videos, user guides, and reference documents

Respond to service requests from attorneys, professionals, and staff in a timely and professional manner

Document all service and support activities within the IS Department's tracking system

Install, troubleshoot, and resolve issues related to desktop applications, hardware, and peripherals

Configure and support mobile devices (Apple and Android), ensuring secure and reliable functionality

Participate in the after-hours on-call support rotation to provide timely assistance outside of standard business hours

Qualification

Technical supportTraining deliveryMicrosoft OfficeCustomer servicePresentation skillsInterpersonal skillsCollaborationDetail-orientedAdaptability

Required

Bachelor's degree or equivalent combination of education and experience

Minimum 2 years of related work experience, law firm or other professionals services experience preferred

Help Desk: 1 year (preferred)

Proficient in Microsoft Office, Teams, and familiarity with iManage, Litera products, copiers, printers, and Teams phones is a plus

Self-starter with strong interpersonal, collaboration, and customer service skills

Excellent communication skills with the ability to engage effectively with both technical and non-technical staff at all levels

Strong presentation and facilitation skills with the ability to deliver clear, motivating training sessions

Proven customer service mindset with the ability to build strong relationships and provide responsive, professional support

Highly organized and detail-oriented, able to manage multiple priorities simultaneously and work independently with minimal supervision

Calm and adaptable under pressure, with the ability to meet strict deadlines and respond positively to shifting priorities

Collaborative, energetic team player with a proactive approach to problem-solving

Willingness to travel regularly to regional offices as needed

Preferred

Help Desk: 1 year (preferred)

While prior experience in both training and legal/professional services is preferred, we are also willing to consider candidates who bring a strong background in technical support along with excellent interpersonal and training skills

Company

Stevens & Lee

Stevens & Lee is a law firm that provides legal services in higher education, insurance, private equity matters.

Founded in 1928

Allentown, Pennsylvania, USA

201-500 employees

http://stevenslee.com

H1B Sponsorship

Stevens & Lee has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)