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Savage and Associates · 1 day ago

IT Support Specialist

Maumee, OH

Full-time

Onsite

New Grad, Entry Level

$48K/yr - $55K/yr

Savage & Associates is celebrating its 10th consecutive year on the Toledo Blade's Top Workplace list and is seeking a customer service oriented IT Support Specialist to join their IT team. This role involves providing day-to-day technical support to over 150 end users, troubleshooting hardware and software issues, and managing IT-related inventory.

Financial Services

Responsibilities

Provide first line prompt and friendly technical support for Microsoft Office 365 applications, including Outlook, Teams, OneDrive, and other related services

Troubleshoot and resolve hardware and software issues for approximately 200 end users throughout our multistate footprint, including laptops, desktops, printers, and peripherals

Assist with all new device setups (laptops and desktops) for new hires and existing employees

Manage email signature configurations through Opensense

Track and manage IT inventory, relative to printer supplies

Assist in basic network troubleshooting, including Wi-Fi connectivity and VPN issues

Support and troubleshoot basic user access and permissions within Active Directory and Office 365

Document troubleshooting steps and maintain IT knowledge base articles for internal use

Assist with IT-related projects, system updates, and other technology improvements as needed

Adhere to strict investment industry compliance regulations as it related to cyber security

Qualification

IT fundamentalsMicrosoft Office 365Windows operating systemsTroubleshooting techniquesCompTIA A+Willingness to learnCommunicationCustomer-focused approach

Required

Strong understanding of IT fundamentals (hardware, software, networking, and security)

Basic experience with Microsoft Office 365 administration and troubleshooting

Familiarity with Windows operating systems and common troubleshooting techniques

Ability to diagnose and resolve common IT support issues effectively

Strong communication skills and a customer-focused approach

Willingness to learn and adapt to new technologies

Ability to Relocate: Maumee, OH 43537: Relocate before starting work (Required)

Preferred

Any relevant certifications (CompTIA A+, Microsoft Fundamentals, etc.) are a plus but not required

Benefits

401(k)

401(k) matching

Dental insurance

Employee assistance program

Flexible schedule

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Company

Savage and Associates

At Savage and Associates, we aim to simplify financial services, employee benefits and insurance to continuously meet the needs and interests of our clients.

Founded in 2019