IT User Support Specialist jobs in United States
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Saint Mary's College ยท 1 day ago

IT User Support Specialist

positionHavican Hall, Notre Dame, IN, 46556, US
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Saint Mary's College is seeking an IT User Support Specialist to deliver exceptional technical support to faculty, staff, and students. The role involves managing student employees, troubleshooting technical issues, and ensuring efficient support services within the academic community.

Higher Education
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H1B Sponsor Likelynote

Responsibilities

Recruiting, training, and supervising student employees who serve as the first point of contact for Level 1 support
Helping to maintain a responsive and knowledgeable support environment for our academic community
Respond promptly to requests for assistance via phone, email, and in-person interactions
Ensuring timely and satisfactory resolution of technical issues
Hire, train, and supervise student staff across ResNet, the Helpdesk, and the Trumper Computer Center
Troubleshoot hardware, software, and account access issues for faculty, staff, and students
Enter assign, and monitor Helpdesk and ResNet tickets using ticketing and tracking systems
Stay current with emerging technologies through continuous professional development to better support campus systems
Maintain printers and manage print accounting systems in campus computer labs and classrooms
Document solutions and create knowledge base entries for frequently asked questions and recurring issues
Provide input on improving service efficiency, reducing costs, and enhancing client satisfaction
Assist users in connecting various devices to the campus network and provide additional troubleshooting support
Collaborate effectively with team members and maintain a positive, client-centered attitude
Support both personally-owned and College-owned devices with issues related to network access, VPN connectivity, licensed software, printing, and online resource access

Qualification

MacOS knowledgeWindows knowledgeMicrosoft OfficeGoogle WorkspaceNetwork troubleshootingIT Service Desk experienceCommunication skillsOrganizational skillsDetail orientedTeamworkIndependent work

Required

Knowledge of and commitment to the mission of Saint Mary's College
Strong knowledge of current macOS and Windows operating systems
Strong knowledge of Microsoft Office software
Strong knowledge of Google Workspace
Comfort with troubleshooting network connectivity issues on a variety of devices
Excellent communication skills and telephone etiquette
Strong organizational skills
Detail oriented with the ability to multitask
Previous experience in an IT Service Desk role
Familiarity with tracking system software and maintaining SLA compliance
Ability to work closely with others in a team environment yet also highly motivated with an ability to work independently
After-hours support as requested

Company

Saint Mary's College

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Saint Mary's College is a school in Notre Dame.
dateFounded in 1844
location
Notre Dame, Indiana, USA
people-size201-500 employees
web-link
http://www.saintmarys.edu/

H1B Sponsorship

Saint Mary's College has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (5)
2023 (2)
2022 (1)
2021 (2)
2020 (2)

Funding

Current Stage
Growth Stage

Leadership Team

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Kayla Meyers, B.S.
Human Resources Business Partner, Talent Acquisition & Development
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Recent News

PR Newswire
Saint Mary's College Partners with Scout to Streamline NIL Operations and Support Student-Athlete Financial Growth
2025-08-08
Company data provided by crunchbase