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BASIC · 4 days ago

Payroll Implementation Specialist

United States

Full-time

Remote

Entry Level

$22/hr - $26/hr

1+ years exp

BASIC Payroll is seeking a Payroll Implementation Specialist to join their fully remote team. In this role, you will manage the end-to-end onboarding process for new clients, ensuring accurate payroll setup and processing while providing excellent customer service.

Human ResourcesProfessional Services

Hiring Manager

Michelle Possin

Responsibilities

Act as point of contact during New Client Implementation

Manage new client setup from initiation to completion effectively and efficiently based on client needs, expectations and deadlines

Gather and evaluate data to ensure the payroll is processed accurately and within proper guidelines and laws

Train clients on the software and help them gain confidence and proficiency in all new systems

Manage workflow through the first payroll period to ensure all payroll transitions are process accurately and timely

Work independently and balance 5-10 setups on going at a time

Resolve client/system problems by collecting and analyzing information, troubleshooting issues, and offering solutions with timely responses

Establish and maintain superior relationships with clients

Qualification

Payroll systems experienceMulti-state taxation knowledgeExcel proficiencyAccounting degreeCustomer service skillsOrganizational skillsProblem-solving skills