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Omni Hotels & Resorts · 4 days ago

Rooms Leader-In-Development | Full Time

Amelia, FL

Full-time

Onsite

New Grad, Entry Level

Omni Hotels & Resorts is seeking a Rooms Leader-In-Development for their Amelia Island location, offering a dynamic work environment focused on exceptional service. This Management Training Program is designed for entry-level candidates to develop their management skills in Housekeeping and Rooms Division operations.

ConsultingEventsFood and BeverageHospitalityResorts

Responsibilities

Will learn and perform all aspects of Front Office and Housekeeping operations

Oversees the performance of staff and takes corrective actions when necessary

Scheduling of staff

Maintains accurate payroll records to ensure staff is paid correctly

Cleaning and inspecting of guest rooms

Checking in and out guests and ensuring standards are met

Responds to guest requests and complaints as required

Monitors product inventory and orders additional products as necessary

Assists with interviewing and selection of staff

Ensures that all Front Office and Housekeeping operations are performed according to Omni Hotels standards

Attends all supervisory and management training classes

Completes administrative duties for the Director of Rooms and other members of management

Assist in the following positions as needed: Front Desk Agent - assist guests with the check-in and check-out process, conflict resolution, and service recovery; PBX Operator - maintain a multi-line phone system, route calls accordingly; Bellperson - assist guests with baggage upon arrival to the hotel, heavy lifting/carrying/pushing/pulling, some driving may be required; Laundry Attendant - sorting of dirty linen, operating all washers and dryers; Housekeeping Supervisor - inspecting rooms for satisfactory completion

Qualification

Hospitality ManagementHousekeeping OperationsCustomer ServiceMicrosoft OfficeMulti-taskingAttention to DetailOrganizational SkillsDecision Making

Required

Bachelor's (four-year) degree is required, preferably in Hospitality Management or a related field, within the past 2 years

Commitment to one year (12 months) of service at the home hotel

Ability to transfer and/or relocate to any Omni property within the continental United States upon successful completion of the LID program

Ability to work a flexible shift including weekends, evenings, and holidays, as this position requires a 50 hour work week

Knowledge of Microsoft Office programs including Word, Excel, and PowerPoint

Ability to make quick decisions in high stress situations

Excellent customer service skills, pleasant and positive personality, strong attention to detail, ability to multi-task and prioritize, well organized, efficient, and able to handle deadlines

Must be 21 years of age or older, able to pass a drug screen, and possess a valid driver's license with clean driving record (in order to be approved for driving positions)