Monument Search Group · 1 day ago
Customer Engineer
Billerica, MA
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expMonument Search Group is an international pre-IPO semiconductor startup developing revolutionary silicon devices for cloud datacenters. The Customer Engineer will enable customers to utilize cutting-edge network products, working closely with engineering teams and customers to bring new products to market.
Staffing & Recruiting
Responsibilities
Bring product and solution technical knowledge into pre-sales customer meetings
Define detailed test plans and proof-of-concept plans in support of customer evaluations
Extend functionality of software reference applications to meet specific customer needs
Support customer hardware and software development activities; answer questions, recreate and debug functionality issues
Conduct technical trainings and workshops
Collaborate with internal teams to resolve design or product-related issues
Cross-functional communication with Marketing, Sales and R&D
Create and maintain technical documentation
Provide ongoing post-sales technical support
Qualification
Required
B.S. in Computer Science, Electrical Engineering or related discipline
8+ years of hands-on Ethernet networking experience
8+ years of programming experience in one or more programming languages (e.g. C/C++, Python, P4, microcode)
Knowledge and experience with Layer 2 and Layer 3 IP protocols and Linux networking
Familiarity with high-performance data center technologies including RDMA, DPDK, SPDK, NVMe
Customer service-oriented mindset and strong communication skills, including fluency in English (written and verbal)
Excellent problem-solving skills
Ability to work independently and as part of a team
Energized by a dynamic and demanding start-up environment
Ability to support occasional travel
Preferred
Direct customer interaction experience
Experience with SW/SDK for high-speed switches, such as Intel (Tofino), Broadcom (Tomahawk, Trident, Jerico (Dune)), Mellanox/NVIDIA (Spectrum), Marvell (Teralynx, Prestera), Cisco (Silicon One or other proprietary switch ASICs), etc
Experience with IPUs/DPUs/smartNICs and associated SDKs
Experience working with cloud-native networking technologies such as Kubernetes CNI plugins (e.g., Calico, Cilium), and overlay networks (e.g., VXLAN, Open vSwitch)
Expert in diagnosing performance and connectivity issues using tools like tcpdump, wireshark, and netstat
Comfortable managing multiple projects and resolving technical issues under tight timelines
Company
Monument Search Group
We’re a team of recruiters from across the country who share a passion for helping companies hire the people they need to grow.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase