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Security Service Federal Credit Union · 1 day ago

Collections Officer-Bilingual

United States

Full-time

Remote

Mid Level

3+ years exp

Security Service Federal Credit Union is seeking a Collections Officer-Bilingual who will provide excellent customer service and negotiation skills in a fast-paced call center environment. The role involves analyzing accounts, negotiating payment arrangements, and assisting peers while striving to meet collection goals and maintain quality standards.

Financial Services

Growth Opportunities

Responsibilities

Analyzes delinquent, post charge/written off accounts, and over the limit accounts and executes the appropriate collection strategies to provide customers solutions for bringing accounts current

Negotiate payment arrangements and settlements with members

Makes outbound calls and receives inbound calls in a fast-paced call center environment using an automatic dialing system

Serves as a subject matter expert and provides assistance to peers, other departments and branches

Performance driven to meet individual and department collection goals, quality call monitoring standards, and call adherence expectations

Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values

Qualification

Collections experienceBilingual (English/Spanish)Debt collection softwareMicrosoft Office proficiencyCustomer service skillsTyping skillsCall center experienceNegotiation skillsProblem-solving skillsInterpersonal communication