KellyMitchell Group ยท 6 days ago
Operations Support Analyst
Plano, TX
Contract
Onsite
New Grad, Entry Level
$18.55/hr - $26.50/hrKellyMitchell Group is seeking an Operations Support Analyst to join their team. This role involves managing high-volume operational work within the Change Management function and coordinating with various teams to ensure smooth release processes and issue resolution.
Human ResourcesInformation TechnologyStaffing Agency
Responsibilities
Manage high-volume, fast-paced BAU operational work within the Change Management function
Coordinate closely with Platform and Engineering teams to support release transitions to end users
Ensure release processes are executed smoothly, including identifying impacts, managing dependencies, and resolving coordination issues
Partner closely with the Service Desk team while not providing front-line end-user support
Own and manage administrative and operational processes related to change and release management
Track, triage, and manage tickets using ServiceNow or similar ticketing platforms
Support issue identification, escalation, and resolution across operational and engineering stakeholders
Assist in defining requirements for process improvements and automation efforts
Build toward drafting and delivering communications to broader enterprise audiences as the role matures
Qualification
Required
Manage high-volume, fast-paced BAU operational work within the Change Management function
Coordinate closely with Platform and Engineering teams to support release transitions to end users
Ensure release processes are executed smoothly, including identifying impacts, managing dependencies, and resolving coordination issues
Partner closely with the Service Desk team while not providing front-line end-user support
Own and manage administrative and operational processes related to change and release management
Track, triage, and manage tickets using ServiceNow or similar ticketing platforms
Support issue identification, escalation, and resolution across operational and engineering stakeholders
Assist in defining requirements for process improvements and automation efforts
Build toward drafting and delivering communications to broader enterprise audiences as the role matures
Strong organizational skills with the ability to manage multiple priorities in a high-tempo environment
Proven adaptability and ability to work effectively across cross-functional teams
Experience with ServiceNow or similar ticketing and workflow management tools
Proficiency with Google Workspace
Solid operational communication skills, with the ability to distill technical information for broader audiences
Ability to gather requirements and support automation or process optimization initiatives
Background in operations-focused roles with exposure to technical environments
Preferred
Basic SQL skills preferred, including filtering and querying data to support operational reporting and analysis
Candidates may have previously held roles such as: Service Desk Operations, Support Operations, Site Operations or IT Operations
Benefits
Medical, Dental, & Vision Insurance Plans
Employee-Owned Profit Sharing (ESOP)
401K offered
Company
KellyMitchell Group
KellyMitchell is a HR firm for IT and technical staffing for organizations globally.
Founded in 1998
1001-5000 employees
H1B Sponsorship
KellyMitchell Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Cassandra Sanford
CEO and Owner
Gina Chisholm
Vice President - Business Operations
Company data provided by crunchbase