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Nelnet · 1 week ago

Nelnet Customer Service Representative - Lincoln, NE - March 2026 start date

Lincoln, NE

Full-time

Hybrid

Entry Level

$16.50/hr - $21.07/hr

1+ years exp

Nelnet is a diversified and innovative company committed to enriching lives through the power of service. As a Customer Service Representative, you will assist customers with their student loan inquiries and provide a superior customer experience through effective communication and problem-solving skills.

Financial ServicesInformation TechnologyPayments

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Interact with customers on their accounts, including inbound and outbound phone calls, email, chat and text as assigned

Utilize basic math & PC skills to track, troubleshoot and accurately update information on customer accounts

Maintain and ensure integrity of data and sensitive information

Work with our customers across multiple platforms simultaneously to address questions and resolve issues

Utilize your developed ability to communicate effectively with both customers and your team

Evaluate options available to customer via tool such as internal knowledge base, standard processes, published materials, or escalating to appropriate levels as needed

Perform other tasks related to resolving customer needs by displaying ownership and deescalating calls/contacts

Research to provide customer inquiries with resolutions in accordance with established laws, regulations, and policies

Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy

Contribute to Continuous Process Improvement

Qualification

Customer service experienceCommunication skillsMS OfficeProblem solvingAttention to detailBusiness mathListening comprehensionReading comprehensionManaging multiple prioritiesTeamwork

Required

Must meet the location requirement: Lincoln, NE (within a 60 mile radius)

Internet speed of 25 Mbps or higher required (you can test this by going to www.speedtest.net)

Hardwired internet (Ethernet) connection router, cannot connect via Wi-Fi

Employment and continued employment are contingent upon obtaining and maintaining a favorable Federal clearance (5C), providing required fingerprints and obtaining PIV-I card in our office

Must be a United States citizen

Must have resided in the United States 3 of the past 5 years

Must not be delinquent or in default with any federal debt

Final suitability determination is the sole discretion of the Department of Education

Ability to learn and retain knowledge of the student loan industry

Service Excellence

Strong oral and written communication skills

Listening comprehension, reading comprehension

Teamwork

Accuracy/Attention to Detail

Work with MS Office

Business Math