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Tactacam · 4 days ago

Senior Systems Administrator (Endpoint and Security)

United States

Full-time

Remote

Senior Level

5+ years exp

Tactacam is a leading innovator in outdoor and action camera technology, dedicated to providing high-quality products that enhance the outdoor experience. They are seeking a proactive Systems Administrator to manage endpoint management and device security, ensuring a seamless deployment experience while maintaining a strong security posture. The role involves collaboration with the Help Desk and Security Operations, along with various responsibilities in technical support, endpoint management, and security operations.

E-CommerceRetailSporting Goods

Responsibilities

Technical Support & Escalation:

+ Senior technical resource and implementation owner for endpoint management services

+ Serve as the senior technical resource and escalation point for challenging endpoint operating systems (macOS, Windows, ChromeOS), and core software issues (Microsoft 365, Google Workspace, browsers, VPN clients)

+ Provide expert-level support for JAMF agent issues, Intune enrollment/policy problems, and Google Admin console device management tasks

+ Assist in training staff on new support processes, KB usage, and core software troubleshooting

+ Foster a collaborative and customer-centric environment focused on efficient and high-quality user support

+ All team members are included within an on-call rotation

+ Endpoint Management (Google Endpoint, JAMF & Microsoft Intune):

+ Design, implement, and maintain configuration profiles, policies, and packaging for ChromeOS, macOS, and Windows

+ Automate software patching and OS updates across the environment

+ Develop and maintain "Zero-Touch" provisioning workflows to streamline the onboarding experience

+ Perform policy review and audits

+ Expand standard operating procedures that enable cross-team support

Security Operations (EDR):

+ Manage the deployment and health of the EDR agent across all endpoints

+ Fine-tune EDR policies (Prevention, Detection, and Firewall) to minimize false positives while maximizing protection

+ Work closely with the SecOps and Help Desk to investigate alerts, perform remediation, and automate response actions

Identity & Collaboration:

+ Administer the Google Workspace environment, including advanced Gmail security, Drive permissions, and SAML/SSO integrations

+ Experience with Okta is required

+ Manage user lifecycles (onboarding/offboarding) via automated workflows

Cross-Functional Strategy:

+ Bridge the Gap: Act as the technical glue between Help Desk (User Experience) and Security (Risk Mitigation)

+ Documentation: Maintain rigorous documentation for system architectures, standard operating procedures (SOPs), and end-user "How-To" guides

Vendor Management:

+ Manage relationships with IT vendors related to desktop software

Key Skills

+ Technical Proficiency: Deep understanding of IT systems and technologies (network architecture, cloud infrastructure, cybersecurity, etc.), best practices, and industry trends. Ability to analyze and solve complex technical issues

+ Project Management Skills: Plan, implement, and deliver IT projects. Effective communication with cross-functional teams and leadership

+ Leadership and Team Management: Guide, mentor, and support the IT team. Establish objectives, monitor progress, and foster positive relationships. Effective communication and collaboration with other departments and managers

+ Strategic Planning and Decision Making: Align IT strategy with business objectives. Evaluate and select software, hardware, and technology solutions. Make critical decisions on IT infrastructure, budget, and staff. Strong analytical and data-driven decision-making skills

+ Partnerships: Partner with Help Desk and SecOps teams

Qualification

JAMFMicrosoft IntuneGoogle WorkspaceEndpoint ManagementEDR ManagementOktaITIL FoundationCISSPStrategic PlanningVendor ManagementProject ManagementLeadership

Required

Bachelor's degree in Computer Science or a related field, or relevant work experience

5+ years in Systems Administration with a focus on Endpoint Management and IT operations in a corporate environment, ITIL best practices, network security, compliance, and vendor management

Experience managing and supporting multiple operating systems (Apple, Microsoft, or Google) is required

Certifications such as ITIL Foundation, Microsoft Certified Solutions Expert (MCSE), CompTIA A+, Network+, CISSP are highly valued