NEOGOV · 1 day ago
Assistant Supervisor - Billing Credit & Collections
Tampa, FL
Full-time
Onsite
Mid, Senior Level
$71K/yr - $106K/yr
5+ years expNEOGOV is an employer in the public sector, and they are seeking an Assistant Supervisor for Billing Credit & Collections. The role involves assisting in supervising utility billing and collections, ensuring compliance with codes, and managing subordinate staff while addressing customer billing issues.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Assists in planning, assigning, supervising, training, and reviewing the work of subordinate employees engaged in utility billing, credit and collections; recommends employment, promotion, transfer, discipline, demotion, and dismissal of subordinate employees as necessary; responds to requests for leave; may serve as respondent to grievances; completes employee performance appraisals; administers discipline as required
Tracks meter reading schedule and download of data to prepare for billing; audits meter reads and exceptions for final billing; reviews and approves financial adjustments
Participates in developing strategy and tactical plans for collection of past due accounts; monitors accounts receivable status, deposit coverage and write-off trending; participates in bankruptcy proceedings and records
Participates in Development, implementation and review of team goals; prepares performance reports
Supervises inspections and investigations of the following: new water meter set locations to ascertain correct charges and services to be rendered; accounts that have been opened by contractors and are being transferred to private owners; multi-family units to determine vacancies so credit can be made; claims for credit when dwelling is for sale, under repair, vacant, or used for storage; water accounts to compare water service with refuse service; all locations for vacancy when mail is returned; and, building permit lists to determine whether refuse charges are correct
Collects fees on garbage-only accounts which become delinquent and prepares customer receipt; bills customer accounts retroactively for falsifying records or when incorrect charges have been made; performs follow-ups on delinquent notices, approved applications, and returned bad checks to achieve compliance or collection
Researches and responds to customer billing problems
Prepares and/or reviews and approves periodic and special statistical, financial and other reports; establishes and maintains specialized files and record keeping systems and makes necessary reports; participates in updates to billing rates in system as necessary; resolves errors and problems in accounts, payments etc in order to facilitate processing; verifies customer account information
Performs related work as required
Qualification
Required
Graduation from an accredited college or university with a bachelor's degree in business or public administration or a related field and five (5) years of responsible experience in utility billing and credit including two (2) years of supervisory or lead experience
OR Graduation from an accredited college or university with an associate's degree in business or public administration or a related field, and seven (7) years of responsible utility billing and credit experience including two (2) years of supervisory or lead experience
Or an equivalent combination of education (not less than possession of a high school diploma/GED), training and experience that would reasonably be expected to provide the job-related competencies noted above
Possession of a valid Florida driver's license
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase