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ALOIS Solutions · 4 days ago

Complaints Handler

Franklin Lakes, NJ

Contract

Onsite

Entry, Mid Level

$30/hr - $33/hr

ALOIS Solutions is seeking a Complaints Handler to manage customer complaints and ensure quality operations. The role involves handling complaints via phone and email, performing data entry, and maintaining detailed records in a structured environment.

ConsultingHuman ResourcesStaffing Agency

Hiring Manager

Dhruvil Barot

Responsibilities

Handle customer complaints via phone and email (50% calls / 50% email)

Perform administrative data entry and documentation in Excel

Collect and document customer and product information

Route inquiries to the correct internal teams and follow through to resolution

Make outbound calls to confirm receipt of notifications

Maintain detailed call logs and records

Escalate complex or urgent issues as needed

Follow quality procedures and compliance guidelines

Qualification

Customer service experienceExcel skillsOutlook skillsDetail-orientedOrganizedExperience in regulated industryExposure to quality documentationCommunicationSelf-motivated