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Compucom Staffing · 1 day ago

Deskside Technician

Cincinnati, OH

Full-time

Onsite

New Grad, Entry Level

$18.80/hr - $25.85/hr

Compucom Staffing is a company that provides IT staffing services and solutions. They are currently seeking a qualified Deskside Technician to join their team onsite in Cincinnati, OH, providing end-user support and managing support tickets in a timely manner.

ConsultingDeliveryInformation TechnologyStaffing Agency

No H1B

Responsibilities

Consistently communicate and plan with local management team

Synchronize schedules and work plans

Physically visit key stake holders at minimum once per day

Address all support tickets within SLA's (ServiceNow)

Support users that are working from home, while travelling, and while onsite

Consistently check and work open tickets and tasks, making clear and concise notes, and resolving work in a timely manner

Proactively prepare equipment (laptops, phones, order forms)

Follow up on incorrectly filed or missing paperwork/forms with local management staff

Assist with IT support on conference room meetings (as needed)

Assist users on using their computers, train on how to use features in Office/M365 applications

Qualification

A+ certificationDesktop/Laptop hardware repairServiceNow experienceWindows 11 experienceActive Directory knowledgeMicrosoft Office applicationsTCP/IP basicsPrinter Driver installationOrganizedProactiveProfessional appearanceProfessional demeanor

Required

A+ certification (or capable of attaining A+ certification within 90 days from hire)

Desktop or Laptop hardware repair familiarity (capable of attaining certification within 120 days from hire)

Familiarity of ticketing systems and SLA metrics, preferred experience with ServiceNow

Able to lift 50 lbs

Experience with Imaging computers using provided tools

Experience with Windows 11 in an Active Directory domain environment

Understanding of User accounts and Computer accounts in Active Directory

Experience with Microsoft Office applications, multiple generations of Outlook and O365 online use on both Windows computers and mobile devices

Understanding of TCP/IP basics, and how DHCP and DNS function with Windows computers

Experience with Printer Driver installation and configuration, for both personal printers, and large Multi-Function Copiers systems from Sharp and Canon

Must be organized and proactive

Maintain a clean and professional appearance and professional demeanor