Texas AirSystems ยท 1 day ago
Service Coordinator/Dispatcher
Temple, TX
Full-time
Onsite
Entry Level
1+ years expTexas AirSystems has been shaping the HVAC landscape in Texas for over four decades. They are seeking a strong Service Coordinator/Dispatcher responsible for coordinating, controlling, and directing activities of the service department and technicians, while maintaining customer satisfaction and ensuring smooth operations.
Consumer ElectronicsElectronicsHeating Ventilation and Air Conditioning (HVAC)Information TechnologyManufacturing
Responsibilities
Coordinates service resources as related to service operations
Schedule personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability
Generates Work Order Documents, dispatches technicians and notifies customers
Responsible for customer interaction
Coordinates operations interaction with the Parts Department and Acquisition, as necessary
Reviews project paperwork, complete calls, forwards project paperwork to Project Administrators
Maintains customer satisfaction by investigating concerns, routing them to the assigned staff and responding to special requests
Logs service start-up and service work requirements in job tracking system
Responsible for generating and printing various assigned reports
Ability to work regularly and dependably
Ability to function in a team environment
Demonstrate ability to maintain a pleasant and cooperative temperament with internal and external customers
Other duties as assigned
Qualification
Required
Associates Degree in Business or related field and 1 year working in a call center environment experience; or 3 years combination of education or experience
Strong PC skills in Microsoft Word, Excel, PowerPoint, and Outlook
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write correspondence
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret graphs
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Mental stamina for problem solving and prioritizing multiple tasks
Will be required to work in a field environment, multiple customer sites on a daily basis
While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard reach with hands and arms
The employee frequently is required to stand, walk, and sit
The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl
The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
Preferred
HVAC, Mechanical Contracting, Engineering or Construction industry experience a plus
Company
Texas AirSystems
In business for over 45 years, Texas AirSystems has grown to be recognized as one of the premier partners for commercial HVAC solutions in Texas, boasting over 500 associates across 7 offices that produce creative, innovative solutions for our customers and end-users.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase