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MangoApps · 4 days ago

Onboarding Customer Success Manager (Enterprise SaaS)

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

MangoApps is redefining work for office-based and frontline employees with an innovative platform. The Onboarding Customer Success Manager ensures a seamless onboarding experience for new customers, coordinating onboarding projects, leading training sessions, and managing communication with customers and internal teams.

Blogging PlatformsCollaborationEnterprise SoftwareEvent ManagementEventsProject ManagementSocial MediaTask ManagementWeb Development

Growth Opportunities

Hiring Manager

Stacie Matelich, SHRM-CP

Responsibilities

Act as the main coordinator for customer onboarding, including paid proofs-of-concept (POCs)

Lead kick-off calls to align expectations and establish a project foundation

Create and maintain clear project plans and timelines for customer setup

Handle core domain setup and basic configurations without requiring deep technical expertise

Request branding, bulk updates, and other tasks requiring collaboration with extended teams

Conduct training sessions on a defined schedule to ensure customers are operational and confident using MangoApps

Develop and maintain official training courses and on-demand content to address repetitive customer requests

Update the Know Your Customer (KYC) documentation and create detailed Success Plans for each client

Manage communication with customers and internal teams to ensure clarity and progress

For complex deployments, lead weekly alignment meetings with internal stakeholders

Provide regular project updates and keep EAT (Engagement & Action Tracker) and project plans current

Transition customers to the CS Account Manager within two weeks of the first launch

Identify opportunities to improve the onboarding experience, reduce onboarding time, and enhance efficiency

Provide feedback to internal teams to address technical challenges and prioritize feature requests

Qualification

Customer CommunicationB2B Software ExperienceProject ManagementSaaS ExperienceTraining Content CreationWeb Tools FamiliarityBachelor’s DegreeBilingual ProficiencyAttention to Detail