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Concentra · 1 day ago

Analyst I, IT Support

Addison, TX

Full-time

Onsite

New Grad, Entry Level

Concentra is recognized as the nation’s leading occupational health care company, dedicated to improving the health of America’s workforce. The Analyst I, IT Support will provide expert technical support and incident analysis for a diverse range of end-user systems, ensuring business continuity and minimizing user disruption.

Health CareHospitalMedicalPrimary and Urgent CareTherapeuticsWellness

Responsibilities

Provide clear instructions, technical guidance and effective white-glove service to non-technical users to facilitate problem resolution for Windows, Citrix, and mobile devices

Ability to clearly and concisely document information while handling support incidents, including the logging, follow up, updating and closing of incidents, tasks or chats assigned through Service Now

Responsible for the timely and thorough completion of customer help requests by taking ownership and seeing each task through to the customers satisfaction

Configure and deploy thin clients, laptops, and desktops

Coordinate managed service providers for the successful delivery of technology services in support of our operating business needs

Provide dedicated, high-priority technical support and meeting support for senior executives and VIPs

Qualification

Windows OS managementVirtualization technologyMicrosoft O365VPN solutionsIGEL UMS experienceTroubleshooting skillsCustomer service skillsAnalytical skillsDocumentation abilitiesCommunication skillsCritical thinkingAttention to detailFlexibility

Required

Education Level: Associate Degree

Major: Computer Science, Information Technology

Degree must be from an accredited college or university

Knowledge of Windows OS endpoint management

Experience with virtualization technology and thin client management

Working knowledge of Microsoft O365

Familiarity with VPN solutions and remote access technologies

Strong troubleshooting and problem-solving skills

IGEL UMS (Universal Management Suite Console) system or related console experience

Excellent documentation and communication abilities

Ability to work in a fast-paced environment and manage multiple priorities

Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility

Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions

Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism

The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies

Ability to Influence: Works with leaders and team members to drive change and influence decision making by using objective metrics, comprehensive viewpoints, and strong partnerships

Analytical Skills: Works with leaders and team members to drive change and influence decision making by using objective metrics, comprehensive viewpoints, and strong partnerships

Critical Thinking: Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

Drive to Perform: Identifies and accomplishes challenging objectives or personal goals. Works effectively with others to achieve goals. Looks for and takes advantage of opportunities. Maintains a high level of interest and enthusiasm