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University Partners · 1 day ago

Director of Training & Customer Experience

DFW Metroplex

Full-time

Onsite

Lead/Staff, Director/Executive

2+ years exp

University Partners is dedicated to creating exceptional living experiences for students while empowering team members. As the Director of Training and Customer Experience, you will shape property operations, develop teams, and drive outstanding resident experiences across student housing communities.

Real Estate

Responsibilities

Develop and distribute training programs, resources, and SOPs for property staff

Support Community Managers in overseeing leasing teams and ensuring company standards are met

Host trainings, set up calls, and provide resources to elevate team performance

Lead administrative functions including lease transitions, collections, and accounting oversight

Audit records to ensure compliance with company standards and state law

Partner with leadership to address community performance, leasing challenges, and staff development needs

Assist at properties temporarily short-staffed or needing team coaching

Monitor operating budgets and provide reporting on occupancy, variance, and property performance

Qualification

Training program developmentCustomer experience managementLeadership skillsProject managementInterpersonal communicationTeam-building skillsAnalytical skillsInnovationInitiative