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Mayo Clinic · 1 day ago

Desk Operations Specialist - Office Of Access Management FL

Jacksonville, FL

Full-time

Onsite

Entry Level

$20/hr - $23.46/hr

1+ years exp

Mayo Clinic is a top-ranked healthcare provider dedicated to putting the needs of the patient first while investing in their employees. The Desk Operations Specialist will facilitate patient scheduling, serve as a contact for patients and medical teams, and perform various administrative duties to ensure smooth operations within the office of access management.

BiotechnologyHealth CareHospitalMedicalWellness

No H1B

Responsibilities

Facilitates scheduling and rescheduling of patient visits and coordinates complex appointment schedules within multiple medical specialty practices

Serves as a direct contact and resource to the patient and medical care teams

Obtains or verifies patient demographics, medical insurance information, processes financial screenings and reviews appointment preparation instructions with the patient

Proficiently and professionally communicates and operates through multiple communication avenues including electronically and verbally and must consistently meet or exceed service level standards

Performs related administrative duties such as processing ABN forms, insurance verification, as well as processes patient appointment communications and related materials

Skillfully navigates through multiple electronic applications, devices, and medical equipment

Independently identifies opportunities for improvement and offers creative solutions

This role requires flexibility which may include cross-coverage and travel depending on location

Must be willing to adjust work schedules in response to department or clinical needs

Accuracy and thoroughness in all patient-related activities including electronic communication, is critical

Qualification

Customer service experienceComputer skillsMedical TerminologyElectronic health recordBasic Life Support (BLS)Organizational skillsVerbal communicationWritten communicationProblem-solving

Required

High school diploma or GED and one year of customer service experience required, such as administrative, physician's office, appointment scheduler or retail/service industry

Requires computer skills including Windows-based applications and intranet/internet use with the ability to keyboard and navigate through multiple applications

Individuals that have not completed a Medical Terminology course will be required to successfully complete a Medical Terminology course within six months of employment

Preferred

Associate Degree and coursework in a healthcare related field is preferred (e.g., Administrative Clinic Assistant, Medical Office, Medical Assistant, Health Care/Medical Receptionist or comparable)

Exposure to electronic health record preferred

Ability to work independently, be goal-directed and have strong organizational skills

Effectively multitask without compromising quality

Ability to comprehend and excel in both verbal and written communication, including proper telephone etiquette, face-to-face interactions, and electronic communications

Ability to communicate with individuals and small groups with credibility and confidence

Ability to handle difficult situations, remain calm under stress, manage emotional situations, display empathy, and maintain positive communication during a rapidly changing/dynamic environment

Turn problems into opportunities by developing innovative and creative solutions

Demonstrate a friendly, positive attitude, display energy and drive in performing daily responsibilities

Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities

Basic Life Support (BLS) may be required in some areas

Individuals may also need to complete additional coursework upon hire