Figure · 1 day ago
Director, Relationship Management, Licensed Partnerships
United States
Full-time
Remote
Senior Level, Lead/Staff
$120K/yr - $150K/yr
10+ years expFigure is transforming capital markets through blockchain and is seeking a Director of Relationship Management to maintain strong relationships with licensed partners. The role involves upselling, growth, and retention while collaborating with internal teams to enhance partner relationships and drive recurring revenue.
BlockchainFinanceFinancial ServicesFinTech
No H1B
U.S. Citizen Only
Responsibilities
Develop healthy client relationships with Figure’s clients by building trust and transparency
Act as a client advocate, enhance client training/product education and promote client loyalty
Evaluate, analyze, and communicate client needs to appropriate internal stakeholders
Drive prioritization of client requests and execute them as they are prioritized
Assist in maintaining and organizing company data, systems, and databases for easy access and retrieval. (Salesforce, Notion, Tableau)
Deliver QBR and use these tools to drive engagement with wholesale and smaller partners. Assist with reports, presentations, and other documents to support business operations and management
Support onboarding and upsell project management by assisting with planning, tracking, and execution of business initiatives as needed
Perform general research, market analysis, or data collection to assist in decision-making processes
Develop strong relationships with Figure internal stakeholders across multiple departments to solve partner issues and requests
Make process improvement recommendations for Figure’s products and services based on client feedback as applicable
Participate in new training and licensing programs to expand the team’s capabilities
Qualification
Required
10+ years of experience in a client-facing role, preferably in the Financial Services / Lending industry
Strong drive to foster relationships and grow existing accounts
Demonstrated success at partnering, prioritizing and balancing needs cross-functionally
Data and analysis driven in all business decisions
Incredibly responsive and solution-oriented
Resilience to drive in ambiguity
Strong communication skills – including both verbal and written
Ability to think outside the box and react to client needs
Strong organizational skills - proven ability to track and maintain all interactions and drive follow-up and next steps
Preferred
Strong relationship management experience; lending / financial services experience preferred
Benefits
Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
Company HSA, FSA, Dependent Care, 401k, and commuter benefits
Employer-funded life and disability insurance coverage
11 Observed Holidays & PTO plan
Up to 12 weeks paid family leave
Continuing education reimbursement
Company
Figure
Figure is a financial services company leveraging blockchain technology.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.57BKey Investors
Ondo FinanceVictory Park CapitalJP Morgan
2025-11-24Post Ipo Equity· $25M
2025-09-11IPO
2025-05-21Debt Financing
Leadership Team
Michael Tannenbaum
Chief Executive Officer
Ronald Chillemi
Chief Legal Officer
Recent News
dcm.com
2025-12-31
Crunchbase News
2025-12-22
2025-12-11
Company data provided by crunchbase