Customer Service Manager jobs in United States
info-icon
This job has closed.
company-logo

PTI ยท 1 day ago

Customer Service Manager

positionIndianapolis, IN
timeFull-time
remoteOnsite
seniorityMid Level
money$52K/yr - $83K/yr

PTI is seeking a Customer Service Manager to lead front-office operations at their Indianapolis facility. This role involves overseeing customer-facing processes, ensuring compliance with established SOPs, and coordinating with internal stakeholders to deliver timely service.

Manufacturing

Responsibilities

Manage day-to-day customer service and front-office operations
Serve as the primary point of contact for customer requests and inquiries
Ensure strict compliance with company SOPs and approval processes
Coordinate estimating, order entry, scheduling, and internal communication
Maintain accurate documentation and follow-through using company systems
Monitor workflows to ensure accuracy, consistency, and timeliness
Identify issues, escalate appropriately, and follow defined processes
Support continuous improvement of customer service operations

Qualification

Customer service experienceOffice management experienceMicrosoft OutlookMicrosoft ExcelOrganizational skillsWritten communicationVerbal communicationAttention to detailReliability

Required

Prior experience in a customer service, office management, or operations role
Strong computer skills, including Microsoft Outlook and Excel
Ability to type accurately and efficiently on a computer
High attention to detail and strong organizational skills
Ability to follow written procedures and instructions precisely
Clear, professional written and verbal communication skills
Reliable, consistent, and accountable work habits

Preferred

Supervisory or team lead experience
Experience in a manufacturing, logistics, or process-driven environment
Comfort learning and working within multiple software systems

Benefits

401(k)
Dental insurance
Flexible spending account
Health insurance
Paid time off
Vision insurance

Company

PTI

twittertwitter
company-logo
Plastic Technologies, Inc. (PTI) is recognized as the global thought and technology leader in plastics packaging.
dateFounded in 1985
location
Holland, Ohio, USA
people-size51-200 employees
web-link
https://www.plastictechnologies.com

Funding

Current Stage
Growth Stage

Leadership Team

leader-logo
Sumit Mukherjee
Chief Technology Officer
linkedin
leader-logo
Steve McNally, CMA, CPA, MBA
Chief Financial Officer, Secretary, & Treasurer
linkedin
Company data provided by crunchbase