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Black Hills Energy · 3 days ago

Service Technician (UN204)

Council Bluffs, IA

Full-time

Onsite

Mid Level

$31.65/hr - $41.64/hr

3+ years exp

Black Hills Energy is a customer-focused utility company dedicated to improving life with energy across multiple states. They are seeking a Service Technician to provide customer service activities related to the sale, installation, repair, and service of gas and electric appliances, while maintaining the Natural Gas Distribution system for safe and reliable energy delivery.

EnergyOil and GasRenewable Energy

No H1B

Responsibilities

Installs and repairs service equipment plus both gas and electric appliances for residential and commercial customers. Visually examines appliances for defects, performs diagnostic tests applying mechanical, electrical and gas theory or principles to determine cause of malfunction; repair, adjust or replace components

Promotes customer acceptance of non-regulated company programs such as Service Guard products and services. Resolves unusual service problems and customer complaints, providing cost estimates and recommendations on complex or uncommon malfunctions of customer owned appliances

Locates gas services and mains for construction projects. Performs leak detection and cathodic protection activities and installs domestic, commercial and industrial meters and pressure regulating equipment

When required, reads customer meters on a scheduled basis, contacts customers concerning collection of delinquent accounts and performs gas meter turn on and shut off activities in accordance with company policy

Provides requested after hours (on call) services as required. Responds to all emergency requests, i.e.: reported gas leaks, suspected carbon monoxide, simulations, outages, etc., in accordance with Company policies and procedures

Installs, removes and replaces gas meters, performs line locates, leak survey repairs, turn-on and turn-off activities according to company policies and reads meters as required

Attend safety meetings and other employee training as assigned

May participate in community relations activities

Performs other duties, which are similar, related or incidental to this position and may work as directed, in other activities that require skills of a higher classification if qualified, as per Article 15 Section 3

Must comply with Company's Motor Vehicle Operation Policy and Procedure

Qualification

Appliance repairGasElectric skillsMechanical skillsWiring diagrams knowledgeCustomer relations skillsBasic electricity knowledgeElectronic instruments usageDecision-making skillsCreative thinking