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Sollis Health · 1 day ago

Concierge Receptionist

United States

Full-time

Remote

Entry Level

$21/hr - $28/hr

1+ years exp

Sollis Health is a medical membership service that provides on-demand healthcare 24/7. As a Concierge Receptionist, you will be the first point of contact for members and patients, assisting them with scheduling medical appointments and managing communications to ensure a welcoming environment.

Health CareHealth DiagnosticsMedicalPersonal Health

Responsibilities

Answer incoming patient calls, text messages, patient portal communications and emails within departmental goals and SLAs and provide accurate responses

Handle tasks within Sollis’ task management system, Navigator, in a timely and efficient manner, completing each task thoroughly

Understand regional nuances such as clinic hours, on-site services etc., to better assist members and direct requests to appropriate team members

Book appointments based on the patient’s desired time and location accommodating their requests based on company policy

Keep up to date with Sollis marketing promotions, offerings, changes etc, to enhance the member experience

Act as a cross-functional liaison between departments including but not limited to, Care Navigation, Operations, Medical, Revenue and Billing

Screen patients to obtain demographic and appointment information and input it into our CRM and our EHR

Maintain a professional, positive, and poised attitude when interacting with members

Ensure that all policies and procedures are closely followed to provide a high-quality patient experience

Assist with front desk responsibilities if working on site in a Sollis clinic, as requested

Performs related duties as required

Qualification

Customer serviceCall center experienceAdministrative skillsDatabase skillsOrganizational skillsInterpersonal skillsAttention to detailCommunication skillsIndependent work