PenFed Credit Union · 2 days ago
Collections Representative
San Antonio, TX
Full-time
Onsite
Entry Level
1+ years expPenFed Credit Union is a stable financial institution seeking a Collections Representative to work onsite in San Antonio, Texas. The role involves collecting obligations from past due members, counseling them on their delinquent accounts, and maintaining accurate records while adhering to policies and regulations.
BankingCreditFinanceFinancial ServicesLending
Responsibilities
Review delinquent/default loans and credit cards to determine course of actions to be taken and initiates appropriate follow-up activity, while maintaining on-line chronological records of all facts, action taken and results
Work an established list of consumer loans and credit cards predominately in either a manual or an automated collection environment
Primary focus is to reduce delinquency and minimize losses
Production based to include handle time, after call work, dollars collect, average speed of answer and roll rate control
Determine reason for delinquency (RFD), while providing options and/or repayment plans to assist the member
Utilize collection tools as defined in collection procedure(s) to assist members. Deferments, skip payments, reages, and modifications (hardship application generated)
Contact co-buyers, third parties, relatives, employers, and/or neighbors to assist with determining location/whereabouts of delinquent members
Performs light skip-tracing activities as deemed necessary. (credit bureau review, public search records (county/state), and social media inquiry)
Processes writs of attachments and performs right of offsets (ROO's) within prescribed procedures on members' funds on deposit
Maintain records of all daily activity
Qualification
Required
High School Diploma or GED required
Minimum of one (1) year customer service experience required, preferably at a financial institution
Understanding of preventative, productive and remedial financial counseling is required
Strong communication, negotiation, decision-making and written skills
Ability to multi-task
Available to work weekends, evenings and overtime periodically
Preferred
Minimum of one (1) years' experience with call center collections preferred
Benefits
Comprehensive health, dental, and vision plans
Paid time off
Paid parental leave
Care support
Fitness center access
401(k) match
Employee loan discounts
Fully paid life and disability coverage
Education assistance
Community involvement
Volunteer opportunities
Company
PenFed Credit Union
PenFed Credit Union offers banking services, loans, mortgages, and credit cards to individuals and small businesses.
1001-5000 employees
H1B Sponsorship
PenFed Credit Union has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (20)
2023 (10)
2022 (21)
2021 (12)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
$845.89M2025-09-22Debt Financing· $398.49M
2024-08-29Debt Financing· $447.4M
Leadership Team
Sarah Heintzman
Executive Vice President, CFO
Andrea McCarren
Senior Vice President & Chief Content Officer, PenFed Digital
Recent News
The Virginian-Pilot
2025-11-05
Company data provided by crunchbase