Elks National Foundation · 1 day ago
Salesforce Nonprofit Cloud (NPC) Administrator
Chicago, IL
Full-time
Onsite
Mid Level
$70K/yr - $90K/yr
3+ years expThe Elks National Foundation (ENF) is the charitable arm of the Benevolent and Protective Order of Elks, dedicated to supporting local communities. They are seeking a Salesforce Nonprofit Cloud (NPC) Administrator to manage their CRM system, support fundraising efforts, and ensure effective data management and user training.
CharityCommunitiesNon Profit
No H1B
Hiring Manager
Dana Burdenski
Responsibilities
Manage user accounts, roles, profiles, permission sets, public groups, OWD, and sharing rules
Configure and customize Salesforce NPC, including—but not limited to:
Flow, assignment rules, approval processes, custom fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
Maintain data quality and integrity, using validation rules, deduplication, automation, and data governance practices
Serve as the ENF’s primary liaison to Salesforce vendors, consultants, developers, and managed service partners
Manage the Sandbox environment, including deployments, testing cycles, and release planning
Gather and translate business requirements into scalable, best-practice technical solutions
Identify underutilized features, recommend improvements, and optimize platform usage
Create and maintain a platform roadmap aligned with organizational priorities
Provide responsive troubleshooting and support to ENF staff and stakeholders
Provide onboarding, ongoing training, and retraining as ENF adopts new workflows, features, and programs
Clearly communicate new business processes to staff and ensure consistent adoption across departments
Develop and maintain documentation, guides, SOPs, and training materials
Dedicate significant time to user support to reinforce strong CRM adoption and data discipline
Promote cohesive and standardized use of Salesforce NPC across the Elks National Foundation
Serve as the Organization-Level Administrator for Constant Contact and Classy
Manage global settings, branding, permissions, and segmentation
Support Classy fundraising and campaign setup, ensuring accurate integration with Salesforce NPC
Maintain email deliverability, list quality, and template governance within Constant Contact
Liaise with stakeholders at all levels, ensuring alignment between organizational needs and system functionality
Lead or support change management efforts as ENF introduces new features or workflows
Support ENF leadership in developing CRM governance practices, data standards, and system rules
Offer strategic insight regarding platform improvements, automations, data quality, and reporting enhancements
Collaborate with Grand Lodge departments and program leaders to ensure consistency across systems
Qualification
Required
Bachelor's degree or equivalent
Certified Salesforce Administrator (ADM201)
3+ years of hands-on Salesforce Administration experience, preferably including Ascend or nonprofit CRM experience
Strong understanding of Salesforce platform architecture, data management, and security best practices
Demonstrated experience with configuration (Flows, assignment rules, approval processes, page layouts, record types, dashboards, etc.)
Proficiency with Microsoft 365 applications
Experience supporting users, troubleshooting issues, and managing permissions
Preferred
Salesforce Nonprofit Cloud or NPSP experience
Experience administering Classy and Constant Contact
Experience with fundraising, donor management, or nonprofit program operations
Experience with change management, system governance, and CRM adoption strategies
Benefits
Medical Insurance (5 plan options)
Life & AD&D Insurance
Short-Term Disability (first 4 weeks at 100%)
Long-Term Disability
Paid Time Off: 10 Vacation Days, 11 Holidays, 8 Sick Days, 40 Hours Chicago Paid Leave
401(k) Plan (3% safe harbor + 2% match)
Company
Elks National Foundation
Elks National Foundation is a nonprofit organization that offers charitable programs for youth.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase