HP · 1 month ago
Principal Product Manager- LCS Smart Support & Remediation
Vancouver, Washington, United States of America
Full-time
Onsite
Lead/Staff
$131K/yr - $205K/yr
10+ years expHP is seeking a Principal Product Manager to serve as the subject-matter expert for the integration of Lifecycle Services and other key HPS Solutions. This role is pivotal in shaping how DS and LCS converge to deliver differentiated customer experiences, optimize cost-to-serve, and unlock recurring revenue streams.
ComputerConsumer ElectronicsHardwareIT InfrastructureSoftware
Responsibilities
Leads and develops product support or solution portfolio planning over the entire lifecycle, including conformance to pricing strategies, end-to-end service delivery, new service introduction, and sales readiness and associated processes
Works across regions/geographies and WW teams to develop and/or implement new/enhanced services, solutions, or programs and associated processes to meet emerging customer/market needs and fuel profitable growth
Ensures customer/channel requirements are prioritized in HP’s product development roadmap and that customer journeys are researched and well-documented
Represents services on product or solution portfolio core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, Service Product Marketing content/collateral, telemetry capabilities, service onboarding, and improved IT processes
Partners and consults with current business and Go-to-Market teams to help optimize service market performance
Develops and delivers product training to both internal HP and external customers and channel partners
Performs business analysis, identifies root cause, and develops recommendations/solutions to drive business improvements
Responsible for revenue and margin contribution for a set of (more than one) solutions or services
Provide leadership in the development and execution of the HP Services Vision - helping customers transform their business and derive measurable business value from their IT investment
Utilizes technical and business skills to lead complex cross-functional activities that have a high impact on the services business
Provides mentoring and guidance to peers and lower-level employees
Qualification
Required
Typically, 10+ years to demonstrate mastery of Service Business Management
Advanced experience in several of the related disciplines of delivery, solution architecting, or business planning before taking a business management role
High knowledge of IT and the services industry
In-depth and broad knowledge of company organization, functions, culture, HPS portfolio, routes to markets, and end-to-end processes
Unique mastery and recognized authority in area of responsibility. Need solid technical, and state-of-the-art functional, or business knowledge
Knowledgeable in PC Service strategies
Highly developed problem-solving abilities
Demonstrated ability to lead and inspire teams, develop relationships across organizations and accomplish goals under pressure situations. Strong skills in exercising independent judgment
Ability to correctly design reports and interpret their output
Highly developed project/program management and change management skills. Solid understanding of business planning methods and business acumen
Excellent presentation skills. Highly developed negotiation/influencing skills
Proficient in Power BI and Excel
Benefits
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave
Company
HP is a manufacturer and seller of personal computers, printers, computer hardwares, and business solutions.
10001+ employees
H1B Sponsorship
HP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (193)
2024 (187)
2023 (190)
2022 (200)
2021 (178)
2020 (183)
Funding
Current Stage
Public CompanyTotal Funding
$5.25BKey Investors
U.S. Department of CommerceBerkshire Hathaway
2025-04-14Post Ipo Debt· $1B
2024-08-27Grant· $50M
2022-04-06Post Ipo Equity· $4.2B
Leadership Team
Alex Paranicas
Senior Director, Corporate Strategy
Andrew Bolwell
Chief Disrupter and Global Head of HP Tech Ventures
Recent News
Small Business Trends
2026-01-16
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Company data provided by crunchbase