NEOGOV · 3 days ago
DSHS ESA Support Enforcement Technician
Spokane County – Spokane, WA
Full-time
Onsite
Entry Level
$3,581/mo - $4,771/mo
2+ years expNEOGOV is seeking a Support Enforcement Technician to join the Department of Social and Health Services in Spokane. This role involves managing case data, preparing legal documents, and providing customer service to ensure that financial and medical support is delivered effectively.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Enter, update, and maintain case data in the Support Enforcement Management System (SEMS), ensuring information is accurate and complete
Answer incoming calls, providing courteous, accurate, and timely information about child support services. Maintain confidentiality and professionalism when assisting customers, coworkers, and partner agencies
Receive, log, and process mail, and other incoming documents following internal control procedures and timelines
Prepare and route outgoing mail, including legal and certified mailings, ensuring all required attachments are included
Review referrals and applications to determine paternity or adoption status, complete accurate case setup, and route cases to the correct staff or jurisdiction
Conduct paternity and locate actions by phone, in person, and through credit bureau and database searches to verify client information
Compile, prepare, and submit legal packets for administrative hearings; prepare and send hearing notices, continuances, and certified mailings
Respond promptly and professionally to inquiries from clients, other DSHS professionals, county prosecutors, and other agencies, maintaining strict confidentiality
Receive, record, and process payments, documents, and mail; follow internal controls for deposits and ensure compliance with federal timelines
Operate imaging and indexing systems to electronically store and organize documents for efficient access and record-keeping
Participate as an active member of the Customer Service team by collaborating with coworkers, sharing workload coverage, and supporting shared goals
Coordinate with outside vendors to serve legal documents, resolve service issues, and provide timely updates to SEOs and CLOs
Perform other clerical duties as assigned to ensure the efficient flow of information and services of the division
Qualification
Required
Two years of college-level coursework
Two years of customer service-related experience in a program or service area involving research, investigation, auditing, reporting, administration, law enforcement, community relations, or a closely related field
Can meet the physical demands for this position: Frequently requires handling, lifting, and moving boxes of envelopes, full mail bins, and office recycle containers for mailing and shredding needs
Knowledge of Washington State's Child Support Program: Understands federal and state regulations, agency policies, and collection practices to support accurate case management and decision-making
Research and investigation skills: Uses professional skip-tracing techniques to locate individuals, and extracts, compiles, and manages confidential information from secure databases
Mail and records management: Follows established processes for receiving, scanning, distributing, and securing documents and payments
Customer service: Provides courteous, empathetic, and professional service to the public, even in emotionally charged situations
Organization: Balances multiple priorities, adheres to deadlines, and maintains thorough documentation
Attention to detail: Ensures accuracy when entering and maintaining complex data and records
Confidentiality: Handles sensitive client information responsibly and in accordance with law and policy
Communication: Clearly and respectfully exchanges information with diverse individuals by phone, in person, and in writing
Technical proficiency: Navigates multiple computer databases, imaging systems, and office equipment efficiently
Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses.
Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
State Employees are members of the Washington Public Employees' Retirement System (PERS).
Employees also have the ability to participate in the Deferred Compensation Program (DCP).
All state employees are covered by the federal Social Security and Medicare systems.
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Full-time employees earn eight hours of sick leave per month.
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165 or the applicable collective bargaining agreement (CBA).
Washington State supports members of the armed forces with 21 days paid military leave per year.
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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