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Hy-Vee, Inc. · 1 week ago

Night Stock Manager

Brooklyn Park, Zane Ave North, Brooklyn Park, MN

Full-time

Onsite

Mid Level

$18/hr - $22.50/hr

3+ years exp

Hy-Vee, Inc. is a grocery retailer committed to providing exceptional customer service and employee engagement. The Night Stock Manager is responsible for supervising night stock employees, ensuring efficient stocking and storage of merchandise, and maintaining high standards of customer service and department profitability.

Organic Food

Responsibilities

Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork

Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example

Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store

Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store

Makes an effort to learn customers’ names and to address them by name whenever possible

Assists customers by: (examples include) escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience

Answers the telephone promptly and provides friendly, helpful service to customers who call

Orders products from warehouse; pre-orders, orders from grocery to dock, pre-orders for grocery, non foods, and supplies; orders for departments from the lists provided by department and frozen; walks store and reviews for needs; prepares per-orders and orders them, coordinates work with assistant managers, and assigns duties to part time employees

Supervises night stock crew; assigns work duties and holds consultations with employees. Supervises and directs assistant managers, departments, and custodian crews

Coordinates CARS system; set up, inventory each section of sub dock, understock and back stocks, sets triggers for reordering, maintenance on system, removes damage and mix picks, removes inventory used by departments from grocery, and generates order and reviews it

Unloads trucks and breaks down pallets; pulls pallets to back room, breaks down pallets to match up with the aisle, sorts items from pallets to like items from the warehouse as necessary

Checks in vendor deliveries piece by piece (example: Lomar Check in, bread, chips, etc.)

Supervises drop shipment and direct store deliveries

Writes schedule for night stock

Monitors time-off requests, vacation requests, and sick call-ins

Reviews and monitors weekly overtime hours

Trains new employees for facing pull downs, order tags, UPC’s, checking, sacking, stocking, etc

Trains supervisors on handling registers, Customer Service, and department services

Monitors productivity and reviews individually with crew members

Understands and troubleshoots the repair of store equipment including electrical and cash register systems, coolers and compressors, machine room, display cases, etc

Maintains strict adherence to department and company guidelines related to personal hygiene and dress

Adheres to company policies and individual store guidelines

Reports to work when scheduled and on time

Runs back stock and understock; cereal, paper, juice, fills holes as needed

Assists with customer service; check out, checking, sacking, and carry outs; customer service; cash accountability, day end reports, closes registers; opens registers for new days business; handles and satisfies customer issues in person and on phone

Meets with crew members weekly or as needed

Sets and resets new items and tags, and prices as needed

Sets in-store specials for prior ad items; sets the price using cost plus percentage for the section (or leave it as the ad price); tags items and raises prices when supply is gone

Supervises produce and frozen food trucks while unloading, ensures items are put in proper coolers

Assists in other areas of store as needed

Performs other job related duties and special projects as required

Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others

Selects new employees and acts on employee problems

Has the authority to recommend the transferring/promoting, disciplining, and discharging of employees, along with recommending salary increases

Qualification

Supervisory skillsCustomer serviceC.A.R.S. systemInventory managementProblem solvingCommunicationTeamworkTime management

Required

Must be 18+

High school diploma or equivalent experience

Three to five years of similar or related work experience

Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions

Must be able to solve arithmetic calculations involving fractions, decimals, and percentages

Possess the ability to compose original correspondence; interpret written work instructions; interview job applicants; follow technical manuals and have increased contact with people

Must be able to physically perform heavy work, including exerting up to 100 pounds of force occasionally, as well as in excess of 100 pounds of force to move objects

Visual requirements include: ability to see detail at near range with or without correction

Must be physically able to perform sedentary work: occasionally lifting or carrying objects of no more than 10 pounds, and occasionally standing or walking, reaching, handling, grasping, feeling talking, hearing and repetitive motions

This position is occasionally exposed to noise, vibrations, equipment movement hazard, chemicals/solvents, and frequently exposed to dirt

Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others

Selects new employees and acts on employee problems

Has the authority to recommend the transferring/promoting, disciplining, and discharging of employees, along with recommending salary increases