TECO-Westinghouse ยท 3 days ago
Customer Service Specialist II
Round Rock, TX
Full-time
Onsite
Mid, Senior Level
5+ years expTECO-Westinghouse is a company that specializes in motor solutions, and they are seeking a Customer Service Specialist II. The role involves processing customer orders, providing quotes, and assisting with accounts receivable duties while ensuring excellent communication and support to customers.
Electrical DistributionElectronicsIndustrial EngineeringMachinery ManufacturingManufacturingProduct DesignSalesSupply Chain Management
Responsibilities
Following all order entry procedures as defined in the Customer Service Manual
Creating and maintain electronic order files
Reviewing backorder report weekly
Checking stock for stock motors
Providing quotes and inventory updates on Stock Motors
Checking orders to make sure they shipped
Processing backorders per Customer Service Manual
Determining "hold status" per Customer Service Hold Policy
Reviewing and processing customer change notices
Creating new shipping addresses
Providing freight quotes
Assisting with Accounts Receivable duties, which includes invoicing, credits, rma credits and any others as needed
Providing customers with order status report as needed
Answering telephones and e-mails
Regular attendance is an essential function of this position
Qualification
Required
High school diploma or general education degree (GED)
5 or more years related experience and/or training
Good communications skills
Ability to multi-task
Attention to detail
Competent in Microsoft applications to include, but not limited to Microsoft Word and Excel
10 key by touch
Typing 45+ wpm
Ability to work collaboratively as a team
Preferred
SAP experience a big plus
Company
TECO-Westinghouse
TECO-Westinghouse is a manufacturer of electric motors and generators.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Vicky Motiu, SHRM-SCP
HR Business Partner II
Recent News
Seattle TechFlash
2025-06-03
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