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General Electric Credit Union · 1 day ago

Claims Specialist

Cincinnati, OH

Full-time

Onsite

Entry, Mid Level

2+ years exp

General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati. The Claims Specialist processes insurance, warranty, and gap claims, acting as the primary point of contact for GECU members experiencing a claim or total loss of a vehicle.

Financial ServicesLegalNon ProfitReal Estate

Responsibilities

Determine covered insurance losses by studying provisions of a policy or certificate

Analyze insurance claims to determine legitimacy of claim

Establish proof of loss by reviewing documentation (such as police reports, mechanic reports, and auction house reports) and assembling additional information from outside sources

Document claims by completing and recording forms, reports, logs, and records

Collaborate with members to collect appropriate reports and documentation needed for the claims process

Evaluate member and claim documentation and reports to help reduce loss for member and credit union

Ensure legal compliance by following company policies, procedures, and guidelines, as well as state and federal insurance regulations

Maintain quality member service by ensuring claims process is completed within a 90-day time frame

Protect operations by keeping claims information confidential

Process and submit cancellation requests for extended warranties to the dealerships, coordinating follow-up actions as needed

Systematically gather, categorize and file all necessary documentation for total loss GAP claims, ensuring completeness and adherence to regulator and company requirements

Perform other duties to support the department as needed

Qualification

Claims processing experienceInsurance administrationAnalytical skillsMicrosoft Office SuiteCommunication skillsConflict resolutionAttention to detailOrganizational skillsTime managementTeamwork