Compugen Inc ยท 1 day ago
Senior Delivery Manager
Houston, TX
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expCompugen Inc is Canada's largest privately-owned Technology Ally, seeking a dynamic and client-focused Senior Delivery Manager. This role involves leading end-to-end service delivery across a portfolio of enterprise clients, ensuring service performance, driving continuous improvement, and engaging with senior stakeholders to align services with business outcomes.
Information Technology
Responsibilities
Act as the senior point of contact and trusted advisor for managed services clients
Lead executive-level discussions, quarterly business reviews (QBRs), and governance forums
Provide strategic consulting to align IT services with client transformation objectives, roadmaps, and KPIs
Identify business challenges and collaborate with internal SMEs to design tailored service and technology solutions
Manage delivery of IT and business services, including infrastructure, cloud, application, and end-user support
Ensure high performance and reliability through strong SLA, KPI, and contract compliance
Drive root cause analysis, continuous improvement, and quality initiatives
Guide clients through operational maturity assessments, service optimization roadmaps, and digital transformation initiatives
Collaborate with consulting and sales teams to propose and execute strategic solutions and change programs
Assist in crafting service improvement plans that create long-term value beyond operational delivery
Lead cross-functional teams including service leads, consultants, and technical SMEs by fostering a culture of accountability, collaboration, and continuous improvement
Manage partner and vendor relationships, ensuring aligned delivery and governance
Develop high-performing teams through coaching, knowledge sharing, performance feedback and career development
Demonstrates strong people leadership by inspiring, developing, and empowering teams to achieve high performance, foster collaboration, and drive organizational success
Own account-level P&L, budget planning, and resource allocation
Support renewals, expansions, and transformation engagements by identifying growth opportunities
Ensure contractual obligations and change requests are well-managed and documented
Qualification
Required
10+ years of experience in service delivery, operations, or consulting within a Managed Services or IT Services environment
Demonstrated experience in management consulting, business advisory, or strategic account management
Strong understanding of ITIL/ITSM, SLA governance, and service delivery frameworks
Proven ability to influence senior business and technology stakeholders
Excellent communication, facilitation, and executive presence
Preferred
Experience with cloud platforms (AWS, Azure, GCP) and hybrid delivery models
Background in digital transformation, infrastructure, applications, or cybersecurity services
Certifications: ITIL Foundation (required); PMP, Six Sigma or ITIL Intermediate/Expert is a plus
Bachelor's degree in business, Technology, or a related field; MBA or Management Consulting background a strong asset
Company
Compugen Inc
To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Harry Zarek
President
Recent News
Canada NewsWire
2025-10-27
2024-06-01
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