Kforce Inc ยท 1 day ago
Field Technical Support Representative
Plano, TX
Contract
Onsite
Entry, Mid Level
$32/hr - $42/hr
1+ years expKforce Inc is seeking a full-time Field Technical Support Representative with a background in electromechanical maintenance to support their industrial digital printing press manufacturing client. The role involves managing onsite delivery of technical support, enhancing customer experience, and coordinating with various departments to ensure effective service delivery.
ConsultingEmploymentFinancial ServicesHuman ResourcesStaffing Agency
Responsibilities
Applies developed knowledge of Customer Experience and account retention. company policies and procedures to complete a wide variety of difficult assignments/tasks
Thorough understanding of the general/technical aspects of the job. Works on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment
Works under limited supervision and normally receives no instructions on routine work and general instructions given for new assignments. Job require 50% travel in supporting customers and training needs
Enhances customer experience by providing a comprehensive overview of installation activities, site-specific information, and access to relevant contacts
Addresses customer-relation challenges promptly and effectively, delivering guidance and escalating issues according to established protocols
Delivers services, including tailored solutions, to large enterprise, complex, or corporate accounts, addressing their specific requirements
Utilizes proactive monitoring techniques and tools to identify opportunities for preventing problems and enhancing customer experiences
Identifies opportunities for improvement, makes recommendations, and also assures effective business controls through review, analysis, and verification
Coordinates the functional work within the department, assists various departments, monitors process execution, and fosters positive working relationships with associates and management
Qualification
Required
Minimum of a Vocational/Diploma/Associate Degree (technical field) equivalent with 2-4 years of working experience in related fields or Degree holder with 1-2 years of relevant working experience
Customer Relationship Management
Customer Support
Field Service Management
Hand Tools
Key Performance Indicators (KPIs)
Preventive Maintenance
Safety Standards
Technical Services
Technical Support
Technical Training
Test Equipment
Benefits
Medical/dental/vision insurance
HSA
FSA
401(k)
Life, disability & ADD insurance
Paid time off
Paid sick leave
Company
Kforce Inc
Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services.
1001-5000 employees
H1B Sponsorship
Kforce Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (792)
2024 (667)
2023 (734)
2022 (843)
2021 (1197)
2020 (858)
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-05-20IPO
2014-06-08Acquired
Leadership Team
Aaron Travis
Digital Experience Delivery Director | Kforce Consulting Solutions
Recent News
2025-11-19
2025-11-07
2025-11-04
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